Global Senior IT Specialist

NMQ Digital; Kuala Lumpur; Hybrid; MYR 112,000 - 201,000; Full time

Benefits offered by this job

Hybrid Work Model

Meal Allowance

Transportation Allowance

Private Health Insurance

Birthday Time Off

Referral Program

Self-Improvement

Team Environment

Job summary

NMQ Digital in Kuala Lumpur is seeking a Global Senior IT Specialist to join our hybrid team. You will manage server infrastructure, monitor systems, support network operations, and provide senior technical escalation for global users.

The role requires 4–5 years of IT experience, strong server/network/cloud skills, and familiarity with cybersecurity best practices; AI/automation know-how is a plus. Working hours are 3:00 pm to 11:30 pm, 3 days on-site.

Qualifications

• Advanced Qualifications: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
• Extensive Experience: Demonstrate 4-5 years of experience as a seasoned IT Specialist, with a strong emphasis on server, network, and cloud application management in a global environment.
• Deep Technical Knowledge: Exhibit a profound understanding of server administration, network protocols, security principles, and cloud computing technologies, with hands-on expertise in their implementation.
• Disaster Recovery Expertise: Show familiarity with disaster recovery planning and business continuity best practices.
• Advanced Problem-Solving: Display excellent problem-solving and analytical skills, especially when dealing with complex technical challenges, and an ability to provide innovative solutions.
• Management Skills: Be detail oriented and well organized, with a proven ability to manage multiple tasks and projects simultaneously.
• Effective Communication: Maintain excellent communication skills, with the capacity to convey technical concepts and solutions clearly and concisely to non-technical users.
• AI & Automation Knowledge: Familiarity with AI-powered IT tools and automation platforms (e.g., AI-assisted monitoring, scripting/RPA, AI-based support tools), with the ability to evaluate their fit and integrate them into day-to-day operations and IT initiatives.

Responsibilities

• Server Infrastructure Support: Take an active role in the day-to-day administration and maintenance of the server infrastructure, including physical and virtual servers, and execute approved changes and upgrades.
• Proactive Monitoring: Implement advanced monitoring and alerting solutions to continuously assess server health and resource utilization, proactively identifying and resolving potential issues to prevent downtime, and minimizing any negative impact on operations.
• Network Infrastructure Support: Support the administration, maintenance, and optimization of the organization's network infrastructure, executing approved improvements to help keep the network secure and efficient.
• Global Technical Support: Serve as a senior point of escalation for complex technical issues related to servers, network systems, and cloud applications, providing expert-level troubleshooting and support to global users.
• Cybersecurity Support: Serve as a senior point of escalation for cybersecurity-related issues, providing expert-level support in resolving security incidents, conducting phishing simulations, and enhancing user awareness of cybersecurity best practices.
• Compliance Expertise: Possess in-depth knowledge of cybersecurity compliance standards and regulations, including ISO 27001, GDPR and their associated security controls and best practices.
• Comprehensive Documentation: Prepare, maintain and enhance comprehensive technical documentation, including advanced network diagrams and in-depth troubleshooting guides.
• Project Involvement: Play an active role in critical implementation projects and system upgrades to ensure transitions with minimal disruption to business operations, in line with best practices.
• AI and Automation Adoption: Identify opportunities to apply AI and automation tools — such as scripting, RPA, AI-assisted monitoring, and AI-driven ticketing/support systems — and support the implementation of approved solutions to streamline IT initiatives.
• Continuous Improvement: Collaborate with the IT team, sharing knowledge and best practices to support continuous improvement in day-to-day IT operations.
• Adhere to company information security policies and complete required security awareness training

Skills

Server administration

Network protocols

Cloud computing

Disaster recovery

Problem solving

Communication

AI & automation knowledge

Education

Bachelor's degree in computer science or IT

Tools

AI-assisted monitoring

Scripting / RPA

Job description

At NMQ Digital, we orchestrate digital excellence for global brands. We are a Dutch-rooted, fast-growing digital partner to the world's leading multinationals, helping marketing leaders move from fragmented execution to unified orchestration, where strategy, technology, content, and data work in concert toward measurable outcomes.

Our practice spans Traffic Generation, Content Management, E-Mail Marketing, Project Management, Full-Stack Development, Digital Strategy & AI Transformation, Data & Analytics, and UX/UI Content Design, delivered as one cohesive capability, instead of a patchwork of services.

With offices in Amsterdam, Istanbul, Lisbon, Kuala Lumpur, Bogotá, and Portland, our multicultural team turns global complexity into competitive advantage. Different perspectives, languages, and lived experiences are how we hear what others miss and orchestrate what others can't.

We are currently recruiting for a Global Senior IT Specialist to join our team in KL! Please note that this is a hybrid role with 3 days on-site and working hours will be 3:00 pm to 11:30 pm.

Key Duties and Responsibilities

• Server Infrastructure Support: Take an active role in the day-to-day administration and maintenance of the server infrastructure, including physical and virtual servers, and execute approved changes and upgrades.
• Proactive Monitoring: Implement advanced monitoring and alerting solutions to continuously assess server health and resource utilization, proactively identifying and resolving potential issues to prevent downtime, and minimizing any negative impact on operations.
• Network Infrastructure Support: Support the administration, maintenance, and optimization of the organization's network infrastructure, executing approved improvements to help keep the network secure and efficient.
• Global Technical Support: Serve as a senior point of escalation for complex technical issues related to servers, network systems, and cloud applications, providing expert-level troubleshooting and support to global users.
• Cybersecurity Support: Serve as a senior point of escalation for cybersecurity-related issues, providing expert-level support in resolving security incidents, conducting phishing simulations, and enhancing user awareness of cybersecurity best practices.
• Compliance Expertise: Possess in-depth knowledge of cybersecurity compliance standards and regulations, including ISO 27001, GDPR and their associated security controls and best practices.
• Comprehensive Documentation: Prepare, maintain and enhance comprehensive technical documentation, including advanced network diagrams and in-depth troubleshooting guides.
• Project Involvement: Play an active role in critical implementation projects and system upgrades to ensure transitions with minimal disruption to business operations, in line with best practices.
• AI and Automation Adoption: Identify opportunities to apply AI and automation tools — such as scripting, RPA, AI-assisted monitoring, and AI-driven ticketing/support systems — and support the implementation of approved solutions to streamline IT initiatives.
• Continuous Improvement: Collaborate with the IT team, sharing knowledge and best practices to support continuous improvement in day-to-day IT operations.
• Adhere to company information security policies and complete required security awareness training

Knowledge, Skills, and Abilities

• Advanced Qualifications: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience).
• Extensive Experience: Demonstrate 4-5 years of experience as a seasoned IT Specialist, with a strong emphasis on server, network, and cloud application management in a global environment.
• Deep Technical Knowledge: Exhibit a profound understanding of server administration, network protocols, security principles, and cloud computing technologies, with hands-on expertise in their implementation.
• Disaster Recovery Expertise: Show familiarity with disaster recovery planning and business continuity best practices.
• Advanced Problem-Solving: Display excellent problem-solving and analytical skills, especially when dealing with complex technical challenges, and an ability to provide innovative solutions.
• Management Skills: Be detail oriented and well organized, with a proven ability to manage multiple tasks and projects simultaneously.
• Effective Communication: Maintain excellent communication skills, with the capacity to convey technical concepts and solutions clearly and concisely to non-technical users.
• AI & Automation Knowledge: Familiarity with AI-powered IT tools and automation platforms (e.g., AI-assisted monitoring, scripting/RPA, AI-based support tools), with the ability to evaluate their fit and integrate them into day-to-day operations and IT initiatives.

WHAT WE OFFER

• Hybrid Work Model: We continue to prioritize flexibility, boost productivity, and support a balanced work-life environment for our employees!
• Meal Allowance: We provide a meal allowance of 295 MYR per month.
• Transportation Allowance: We provide a transportation allowance of 105 MYR per month.
• Private Health Insurance: We provide private medical insurance through AIA.
• Birthday Time Off: A half-day off is granted on birthdays.
• Referral Program: Our referral program ‘’Friends2Work’’ encourages our employees to refer their friends, followed by a cash award once they are hired.
• Self-Improvement: Access to numerous online courses and training in our own in-house training platform, NMQ Academy & access to our exclusive Mentorship Program provided by our brilliant senior peers.
• Team Environment: We allow you to work with global brands together with a fun, diverse, and dynamic team and become a part of a global success story!

If our rhythm resonates with you, we'd love to meet.

By applying to this job advertisement, you accept that you have shared your personal data within the scope of the clarification text we have provided at www.nmqdigital.com.

NMQ Digital is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Great orchestration requires every voice in the room.

Don't be discouraged if you feel you don't meet every single requirement for a role growth is part of how we play, and there is always room to develop your craft at NMQ.

Should your application be successful, a member of our Talent Acquisition team will be in touch shortly. If you are not contacted within 30 days regarding the position you applied for, please consider that your application has not been successful for that role.