Global Quality Development Manager - Continuous Improvement

UPM - The Biofore Company; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

UPM - The Biofore Company in Johor Bahru, Malaysia, is seeking a Quality Development Manager to lead operations quality control and drive Total Quality improvements. You will collaborate with the Global Lab Network, manage factory lab measurement systems, and report monthly Quality KPIs.

The role requires a degree, 5+ years in quality or CI, and strong leadership and communication skills. Travel may be required as part of stakeholder engagement across markets.

Qualifications

• Degree in a technical discipline or relevant field.
• 5+ years in quality, continuous improvement, or technical customer support.
• Knowledge of quality, food safety, and continuous improvement systems; coating/labeling industry experience is a plus.
• Strong leadership, communication, and networking skills; able to travel.

Responsibilities

• Own operations quality control and drive Total Quality (TQ) improvements with the operations team.
• Be responsible for SEA terminals quality matters and continuous improvement in quality.
• Collaborate with Global Lab Network and manage factory lab measurement systems and SOPs.
• Collate, analyze, summarize and report monthly Quality KPIs and scorecards.
• Responsible for claims compensation and escalation of high-risk claims and product risks.
• Engage with Market, Supply Chain, Regional Sales, and Product Development on risk and new product testing.
• Ensure ISO 9001 compliance and coordinate internal/external audits.
• Work with PD&I and sourcing on raw material feedback and cost controls.

Skills

Leadership

Coaching

Team management

Communication

English

Bahasa

Education

Bachelor's degree

Job description

UPM - The Biofore Company in Johor Bahru, Malaysia, is seeking a Quality Development Manager to lead operations quality control and drive Total Quality improvements. You will collaborate with the Global Lab Network, manage factory lab measurement systems, and report monthly Quality KPIs.

The role requires a degree, 5+ years in quality or CI, and strong leadership and communication skills. Travel may be required as part of stakeholder engagement across markets.