Global Quality & Continuous Improvement Lead

UPM; Johor Bahru; On-site; MYR 60,000 - 120,000; Full time

Job summary

UPM is seeking a Quality & Continuous Improvement professional to lead operations quality control, drive QMS improvements, and collaborate with global lab networks. The role covers setting annual quality KPIs, supporting product development, and addressing supplier and cross-functional quality issues.

The candidate will coordinate with Market, Supply Chain, and regional teams to mitigate product risks, manage claims, and ensure compliance with quality standards and audits.

Qualifications

• Technical education at degree level or related discipline.
• Background in quality, CI, or technical customer support.
• Knowledge of quality, food safety, and CI management systems and tools.
• Advantage if coating/product development in label industry.
• Knowledge of label converting and end-uses; Lean Sigma cert an edge.
• Able to explain complex topics clearly to others.
• Fluent in English and Bahasa (written and spoken).
• Minimum 5 years in Quality dept; travel may be required.

Responsibilities

• Be accountable for Operations quality control and QA, lead QMS improvements.
• Address SEA terminals quality matters; drive continuous improvement.
• Collaborate with Global Lab Network; manage testing SOPs and method validation.
• Collate and report monthly Quality KPIs and scorecards to local management.
• Support claims compensation; escalate high-risk claims with regional teams.
• Coordinate with Market, Supply Chain, Sales, and Product Development on quality risks and scope.
• Adopt CI tools to drive improvements; ensure ISO9001 compliance and audits.

Skills

Quality management

Continuous improvement

Technical communication

Leadership

English & Bahasa

Education

Degree in engineering/quality

Job description

UPM is seeking a Quality & Continuous Improvement professional to lead operations quality control, drive QMS improvements, and collaborate with global lab networks. The role covers setting annual quality KPIs, supporting product development, and addressing supplier and cross-functional quality issues.

The candidate will coordinate with Market, Supply Chain, and regional teams to mitigate product risks, manage claims, and ensure compliance with quality standards and audits.