Global Operations Manager | Multilingual Leader

Job Search Asia; Klang City; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

Job summary

Jora Malaysia is seeking an experienced operations leader to oversee daily operations, international orders, and customer service. You will coordinate deliveries with warehousing and logistics teams to ensure on-time fulfillment and high service levels.

Additionally, you will review and establish standard operating procedures, manage inventory across satellite offices, and mentor junior staff while supporting senior management on special projects in a fast-paced, global environment.

Qualifications

• Bachelor's degree in Business Administration, Accounting, or related field.
• At least 8 years of working experience in similar roles.
• Multilingual: Mandarin, Bahasa, and English.
• Operations management expertise in handling complex processes and teams.
• Strong communication and organizational skills.
• Attention to detail with problem-solving abilities.
• Adaptable to fast-paced, dynamic environments with multiple tasks.

Responsibilities

• Lead daily operations: oversee international orders, logistics, and customer service.
• Coordinate deliveries with warehouse and logistics teams.
• Enhance customer experience across channels.
• Review and establish standard operating procedures to improve efficiency.
• Manage inventory across satellite offices using quarterly forecasts.
• Resolve customer complaints efficiently and maintain relationships.
• Drive operational process improvements to boost performance.
• Support Senior Management with special projects.
• Mentor junior operational staff and foster growth.

Skills

Multilingual proficiency

Operations management

Communication

Problem solving

Adaptability

Education

Bachelor's degree in Business Administration, Accounting, or related field

Job description

Jora Malaysia is seeking an experienced operations leader to oversee daily operations, international orders, and customer service. You will coordinate deliveries with warehousing and logistics teams to ensure on-time fulfillment and high service levels.

Additionally, you will review and establish standard operating procedures, manage inventory across satellite offices, and mentor junior staff while supporting senior management on special projects in a fast-paced, global environment.