Global IT Service Desk Intern - Hands-on Tech Support

Onesubsea; Petaling Jaya; On-site; MYR 22,320 - 35,712; Full time

Job summary

SLB is seeking a Global Service Desk Intern in Petaling Jaya, Malaysia. You will provide first/second level technical and administrative support for laptops, IP telephony, connectivity, security, servers, and real-time operations, with a 9-hour shift from 9AM to midnight.

The role covers incident handling, ticketing, client communications, and adherence to IT policies. Interns participate in an IT training roadmap and collaborate with global SLB IT teams.

Qualifications

• Pursuing a bachelor's degree in Information Systems, Computer Science, Information Systems or Computer Engineering.
• Fluent in English (reading, writing, speaking).
• Good interpersonal communication skills.
• Willing to work shifts including public holidays.
• Proficiency in additional languages is a plus (Mandarin, Arabic, or French).

Responsibilities

• Provides first-line investigation and diagnosis for incidents.
• Resolves and closes incidents/service requests according to help-desk procedures and timelines.
• Escalates unresolved incidents/service requests within agreed timescales.
• Logs incident/service request details per help-desk procedures.
• Communicates with clients regarding incident progress.
• Ensures tickets are up to date until issues are resolved.
• Completes assigned IT training roadmap.
• Complies with QHSE and IT policies, including continuous improvement initiatives.
• Liaises with clients, other SLB IT support groups and third-party providers.

Skills

English fluency

Interpersonal skills

Shift work

Mandarin

Arabic

French

Education

Bachelor in Information Systems/CS/IS/CE

Job description

SLB is seeking a Global Service Desk Intern in Petaling Jaya, Malaysia. You will provide first/second level technical and administrative support for laptops, IP telephony, connectivity, security, servers, and real-time operations, with a 9-hour shift from 9AM to midnight.

The role covers incident handling, ticketing, client communications, and adherence to IT policies. Interns participate in an IT training roadmap and collaborate with global SLB IT teams.