Global Employee Lifecycle & Experience Leader

Kerry Group; Kuala Lumpur; Hybrid; MYR 180,000 - 260,000; Full time

Job summary

Kerry Group is seeking an Employee Lifecycle Manager for APMEA & Europe to lead EMS service delivery across multiple countries in a hybrid work setup at Powerhouse, PJ. The role manages onboarding, lifecycle processes, and HR support while driving continuous improvement and digital adoption.

The ideal candidate brings 5+ years in HR Operations leadership, strong stakeholder management, and expertise with HR systems like SuccessFactors and ServiceNow.

Qualifications

• Requires Bachelor’s degree in HR, Business Administration, Psychology, or related field
• Minimum 5 years of strategic leadership experience within HR Operations/Employee Lifecycle
• Experience leading service delivery teams and managing complex case processes
• Proven budget management and driving operational excellence
• Strong track record in talent development and team leadership

Responsibilities

• Lead EMS service delivery, driving efficiency, engagement, and experience
• Oversee end-to-end employee lifecycle services with accuracy and timeliness
• Manage complex escalations with strategic guidance and risk mitigation
• Champion customer-centric culture across lifecycle touchpoints
• Lead performance management, talent reviews, and succession planning
• Drive automation, AI adoption, and digital solutions across processes
• Partner with HRBPs, COEs, Payroll, and Talent Acquisition
• Deliver reporting and insights to support business decisions
• Ensure governance, SLAs, KPIs, and compliance

Skills

Strategic leadership

Stakeholder management

Process improvement

People leadership

Education

Bachelor's degree in HR/Business

Tools

Power BI

Power Automate

Copilot AI

SuccessFactors

ServiceNow

Job description

Kerry Group is seeking an Employee Lifecycle Manager for APMEA & Europe to lead EMS service delivery across multiple countries in a hybrid work setup at Powerhouse, PJ. The role manages onboarding, lifecycle processes, and HR support while driving continuous improvement and digital adoption.

The ideal candidate brings 5+ years in HR Operations leadership, strong stakeholder management, and expertise with HR systems like SuccessFactors and ServiceNow.