Global Director of Customer Solutions & Success

ZiffDavis; Malaysia; In loco; MYR 350.000 - 650.000; Tempo pieno

Descrizione del lavoro

Ookla, an Accenture company, seeks a Director of Customer Solutions & Success to scale customer impact globally. This senior role aligns strategy with execution across regions, products, and markets, driving measurable outcomes in retention, expansion, and advocacy.

The ideal candidate leads with a strategic mindset, builds strong leadership pipelines, and partners with Sales, Product, and Engineering to advance the company’s customer-centric roadmap and long-term value realization.

Competenze

• 18+ years of experience in Telco, ISP, or enterprise-level technology environments, spanning customer success, solutions, or go-to-market leadership roles.
• Proven track record of scaling global or multi-regional customer-facing organizations.
• Deep credibility in telecom, connectivity, or data-driven technology platforms.
• Demonstrated ability to influence executive stakeholders and lead through complexity and change.
• Strong strategic mindset paired with operational discipline.
• Experience defining and scaling customer engagement models, success frameworks, and value demonstration standards.
• Passion for building high-performing organizations that deliver measurable customer outcomes.

Mansioni

• Own the global strategy and operating model for Customer Solutions & Success across regions.
• Lead Directors and Senior Managers, building a strong, scalable leadership bench.
• Define how Ookla engages customers across the solution lifecycle—from pre-sales value demonstration to adoption, renewal readiness, and expansion.
• Establish and govern global standards for value articulation, technical storytelling, and solution demonstration.
• Oversee shared-pool engagement models with Network Intelligence and Services to ensure efficient, high-impact coverage.
• Partner with Sales, Product, Engineering, and Executive Leadership to align customer strategy with company priorities.
• Represent the voice of the customer and the market at the executive level, shaping roadmap, investment, and go-to-market decisions.
• Drive measurable outcomes across retention, expansion enablement, customer advocacy, and long-term value realization.

Conoscenze

Executive leadership

Strategic thinking

Stakeholder management

Change management

Telecom/ connectivity domain expertise

Descrizione del lavoro

Ookla, an Accenture company, seeks a Director of Customer Solutions & Success to scale customer impact globally. This senior role aligns strategy with execution across regions, products, and markets, driving measurable outcomes in retention, expansion, and advocacy.

The ideal candidate leads with a strategic mindset, builds strong leadership pipelines, and partners with Sales, Product, and Engineering to advance the company’s customer-centric roadmap and long-term value realization.