Global Director, Customer Solutions & Success

Ookla; Malaysia; Remote; MYR 736,000 - 1,144,000; Full time

Job summary

Ookla, an Accenture company, seeks a Director, Customer Solutions & Success to scale customer outcomes globally. This executive role aligns customer impact with company strategy across regions, products, and markets, operating at the intersection of strategy, execution, and influence.

You'll lead a global CSS organization, shape the solution lifecycle from pre-sales to renewal, and partner with Sales, Product, Engineering, and leadership to drive measurable retention and expansion.

Qualifications

• 18+ years in Telco/enterprise tech leadership roles
• Scale global multi-regional customer-facing orgs
• Credibility in telecom or data platforms
• Influence executive stakeholders and lead through change
• Strategic mindset with operational discipline
• Define and scale customer engagement models and value demos
• Build high-performing organizations delivering outcomes

Responsibilities

• Own global strategy for CSS across regions
• Lead Directors and Senior Managers, building leadership bench
• Define customer lifecycle engagement from pre-sales to renewal
• Establish global standards for value articulation and storytelling
• Oversee engagement models with Services for delivery execution
• Partner with Sales, Product, Engineering and exec leadership
• Represent voice of customer in roadmap and go-to-market decisions
• Drive retention, expansion enablement, advocacy, and long-term value

Skills

Telco leadership

Global leadership

Executive influence

Strategic thinking

Operational discipline

Customer engagement

Job description

Ookla, an Accenture company, seeks a Director, Customer Solutions & Success to scale customer outcomes globally. This executive role aligns customer impact with company strategy across regions, products, and markets, operating at the intersection of strategy, execution, and influence.

You'll lead a global CSS organization, shape the solution lifecycle from pre-sales to renewal, and partner with Sales, Product, Engineering, and leadership to drive measurable retention and expansion.