Global Director of Customer Solutions & Success

Ziff Davis; Malaysia; On-site; MYR 300,000 - 500,000; Full time

Job summary

Ookla, an Accenture company, seeks a Director, Customer Solutions & Success to scale customer impact worldwide and align customer outcomes with company strategy. This senior executive role will operate at the intersection of strategy, execution, and influence across regions, products, and markets.

You will lead a global, executive-facing team, shaping the lifecycle from pre-sales value demonstration to adoption, renewal readiness, and expansion, while establishing global standards for value

Qualifications

• 18+ years of experience in telco, ISP, or enterprise tech environments, in customer success, solutions, or go-to-market leadership roles.
• Proven track record of scaling global or multi-regional customer-facing organizations.
• Deep credibility in telecom, connectivity, or data-driven technology platforms.
• Demonstrated ability to influence executive stakeholders and lead through complexity and change.
• Strong strategic mindset paired with operational discipline.

Responsibilities

• Own the global strategy and operating model for Customer Solutions & Success across regions.
• Lead Directors and Senior Managers, building a scalable leadership bench.
• Define how Ookla engages customers across the solution lifecycle—from pre-sales to adoption, renewal, and expansion.
• Establish and govern global standards for value articulation, technical storytelling, and solution demonstration.
• Oversee engagement models with other units to ensure high-impact coverage and delivery execution.
• Partner with Sales, Product, Engineering, and Executive Leadership to align customer strategy with company priorities.
• Represent the voice of the customer at the executive level to shape roadmap and investments.
• Drive measurable outcomes across retention, expansion, and long-term value realization.

Skills

Executive leadership

Strategy & vision

Telecom leadership

Stakeholder management

Education

Bachelor's degree or higher in a relevant field

Job description

Ookla, an Accenture company, seeks a Director, Customer Solutions & Success to scale customer impact worldwide and align customer outcomes with company strategy. This senior executive role will operate at the intersection of strategy, execution, and influence across regions, products, and markets.

You will lead a global, executive-facing team, shaping the lifecycle from pre-sales value demonstration to adoption, renewal readiness, and expansion, while establishing global standards for value