Global Director of Customer Solutions & Success

Human Ventures, LLC.; Malaysia; On-site; MYR 600,000 - 1,000,000; Full time

Job summary

Ookla, an Accenture company, seeks a senior leader to own and scale Customer Solutions & Success globally. This executive will shape strategy, engage cross-functionally, and drive value realization across regions, products, and markets.

The role sits at the intersection of strategy and execution, influencing roadmap and investments at the highest level. Responsibilities include leading Directors and Senior Managers, defining lifecycle engagement, and establishing standards for value articulation

Qualifications

• Extensive senior leadership in customer success or solutions for telecom/enterprise tech.
• Proven ability to scale multi-regional customer-facing orgs.
• Credible in telecom, connectivity, or data-driven platforms.

Responsibilities

• Own the global strategy and operating model for Customer Solutions & Success across regions.
• Lead Directors and Senior Managers to build a scalable leadership bench.
• Define how we engage customers across the solution lifecycle from pre-sales to renewal.
• Establish and govern global standards for value articulation and solution demos.
• Oversee engagement models with Services to ensure efficient coverage and delivery.
• Partner with Sales, Product, Engineering, and Executives to align customer strategy with priorities.
• Represent the voice of the customer at the executive level to shape roadmap.
• Drive measurable outcomes across retention, expansion enablement, and long-term value.

Skills

Global leadership

Customer success

Strategy execution

Stakeholder management

Change leadership

Telecom / connectivity

Job description

Ookla, an Accenture company, seeks a senior leader to own and scale Customer Solutions & Success globally. This executive will shape strategy, engage cross-functionally, and drive value realization across regions, products, and markets.

The role sits at the intersection of strategy and execution, influencing roadmap and investments at the highest level. Responsibilities include leading Directors and Senior Managers, defining lifecycle engagement, and establishing standards for value articulation