General Ledger Manager

Genpact Ltd.; Subang Jaya; Sur place; MYR 180 000 - 240 000; Plein temps

Résumé du poste

Genpact Ltd. in Malaysia seeks an experienced finance process lead to manage a team of 10+ members and deliver R2R services in line with controls and policies.

You will train and coach the team on SAP-based processes, drive performance improvements, and liaise with internal and client stakeholders to ensure service levels and quality across operations. The role requires strong communication in Malay and English, demonstrated leadership, and a track record of delivering with accuracy and in a

Qualifications

• Must have 10+ years of experience leading finance/process teams.
• Strong knowledge of R2R processes and related policies.
• Experience with SAP and financial systems in a corporate setting.
• Excellent written and verbal communication in Malay and English.

Responsabilités

• Deliver service aligned with controls and procedures to ensure high-level customer service.
• Drive team performance to meet all SLAs and maintain efficiency and quality.
• Train and upskill team on product, process, and policy updates.

Connaissances

Team leadership

SAP experience

R2R processes

Coaching

Formation

B.Com Graduate

Outils

SAP

Description du poste

• Deliver service in line with agreed controls and procedures to ensure high-level customer service for internal and external customers
• Driving performance (efficiency, quality, hygiene) management of your team member to meet all SLA’s
• Will be responsible for training your team on product, process & policy and keeping your team up to date on policy/process update/policy disseminations
• Continuously improve the delivery process to attain a consistent & stable level of operations
• Manage relationships with client, liaising with internal stakeholders and external partners regarding all things related to the business
• Manage escalations and provide timely resolution
• Basis RCA, effective coaching & feedback to be shared with team members
• Conduct performance reviews of each team member and explain / set career development path & opportunities for team members
• Identify new opportunities to enhance existing organizations, services, operations etc.
• Should be a subject matter expert for R2R processes and understand its policies and protocols
• Should invest time in self-development and learning. Also, should dedicate quality time in upskilling the team members
• Continuous Learning: Leverage internal training platform & development teams across the organization to upskill budding talent to create & nurture future support staff/leaders within the process
• Leverage digital solutions & platforms built at Genpact to update dashboards to enable intuitive and well reported 360-degree operations
• B.Com Graduate
• Significant Experience (10 years and above)
• Has lead team size of 10 or more in prior engagements
• Has prior work experience in SAP

Preferred qualifications

• Excellent written and verbal communication skills in both Malay and English;
• Proficient in MS Office applications, especially in MS excel
• Possess excellent business acumen, qualitative and quantitative problem-solving skills