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PERSOL Malaysia in Kuala Lumpur is seeking a professional with extensive experience in end-to-end RTR to join our SSC operations. You will understand customer and internal performance requirements of processes delivered by the location and monitor inputs and outputs.
The role requires at least 4 years of RTR experience, an ACCA or accounting certificate is a plus, and Japanese language skills (N1/N2) with business writing.
Understand the customer and internal performance requirements of the processes delivered by the delivery location (as documented in the relevant process SIPOC).
Understand process input and output requirements and take continuous and pro-active steps to monitor and control them as appropriate to meet performance and customer requirements.
Ensure high degree of compliance to the documented processes delivered such as adhering to the defined Standard Work Instructions (SWIs) and Local Work Instructions (LWIs) as appropriate.
Take ownership to implement assigned process metrics collection, reporting, process risks mitigating actions, controls.
Uses and maintains process maps, appropriately identifying inputs, outputs, roles and responsibilities.
Participate in process risk management discussions to identify and address manageable process risks, providing input as a subject matter expert.
Participate in the definition of current process performance baseline metrics (as defined in Metrics Data Collection Plan).
Requirements:
At least4 yearsof direct experience in end-to-end RTR.
ACCA or other accounting certificate will be advantage.
Japanese skills(N1 OR N2) including Business Writing and communication.
Able to work in fast-paced environment and handle occasional overtime when required.
Experience in SSC or Outsourcing operation is an advantage.