Front Office Supervisor: Elevate Guest Experience

Hotel De'La Ferns; Tanah Rata; Presencial; MYR 73.000 - 100.000; Jornada completa

Descripción de la vacante

Hotel De'La Ferns in Cameron Highlands is seeking a Front Office Supervisor to lead the front desk team, manage guest interactions, and optimize daily operations. You will oversee check-in/check-out, guest inquiries, and room allocations while coordinating with housekeeping and other departments.

The role emphasizes mentoring staff, maintaining high standards of service, and contributing to revenue optimization through upselling and efficiency improvements.

Formación

• Proven leadership and team management skills.
• Strong guest service orientation and problem-solving.
• Experience overseeing front desk operations and room allocations.
• Ability to coordinate with housekeeping, maintenance and F&B.

Responsabilidades

• Lead front desk team and manage weekly duty rosters.
• Monitor check-in/check-out processes and guest bookings.
• Optimize room revenue through upselling and yield strategies.
• Oversee inventory of supplies and lobby maintenance.
• Collaborate with departments for seamless operations.

Conocimientos

Leadership

Guest services

Team management

Operations coordination

Front desk operations

Communication

Herramientas

IDB PMS System

Descripción del empleo

Hotel De'La Ferns in Cameron Highlands is seeking a Front Office Supervisor to lead the front desk team, manage guest interactions, and optimize daily operations. You will oversee check-in/check-out, guest inquiries, and room allocations while coordinating with housekeeping and other departments.

The role emphasizes mentoring staff, maintaining high standards of service, and contributing to revenue optimization through upselling and efficiency improvements.