Front Office Receptionist

Mokozoyo Resources Sdn. Bhd; George Town; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality service provider in Penang is seeking a dedicated Front Desk Associate. Responsibilities include welcoming guests, managing reservations, liaising with vendors, and processing payments with accuracy. Ideal candidates should possess excellent communication skills and a strong customer service orientation. This role offers competitive compensation and a professional working environment.

Benefits

Competitive salary

Employee discounts

Training opportunities

Qualifications

• Experience in hospitality or customer service.
• Ability to manage reservations and handle guest inquiries.
• Proficiency in cash handling and processing payments.

Responsibilities

• Welcome guests upon arrival with a warm, professional demeanor.
• Perform check-in/check-out procedures efficiently.
• Manage room reservations through Online Travel Agencies (OTAs).
• Liaise with third-party vendors for guest services.
• Process payments through the POS system.

Skills

Professional demeanor

Cash handling

Customer service

Communication skills

Tools

Property management system (PMS)

Point of Sale (POS) system

Job description

Overview

Welcome guests upon arrival with a warm, professional demeanor.

Perform check-in/check-out procedures efficiently using the property management system (PMS).

Verify guest identification and reservation details.

Handle room keys, special requests, and provide information about hotel amenities.

2. Booking & OTA Management

• Manage room reservations through Online Travel Agencies (OTAs) such as Booking.com, Expedia, Airbnb, etc.
• Monitor and respond to guest inquiries and messages promptly.
• Coordinate with management to handle overbookings or special booking cases.
• Communicate room status (check-outs, early arrivals, VIPs, etc.) to housekeeping promptly.
• Follow up on room readiness to minimize guest wait times during check-in.
• Relay guest requests such as extra linens, room cleaning, or special setups.
• Report maintenance issues or lost and found items.

4. Third-Party Service Coordination

• Liaise with third-party vendors for:
• • Laundry services – Arrange guest laundry pickups and deliveries; communicate costs and timelines.
  • Vehicle rentals – Assist guests in booking cars, scooters, or transport services via trusted vendors.

5. Cashiering & POS Operations

• Process payments through the POS system, including room charges and walk-in transactions.
• Handle cash, credit card transactions, and issue receipts.
• Balance cash drawers and maintain accurate financial records.

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