Front Office Supervisor: Guest Experience Lead

TROVE Johor Bahru; Pasir Gudang; On-site; MYR 33,000 - 50,000; Full time

Job summary

Trove Johor Bahru is seeking a Front Office Supervisor to oversee smooth front desk operations and lead the reception team in delivering courteous, efficient service to guests.

Responsibilities include supervising registration, coordinating with housekeeping, handling bookings and payments, and ensuring VIP guests receive seamless check-in and stay experiences. The role requires proactive problem-solving and strong communication.

Responsibilities

• Front Office Supervisor ensures smooth and efficient front office operations.
• Supervises receptionists, registration, mail, key, and concierge counters.
• Trains and guides new staff or trainees with buddy system.
• Handles guest requests and resolves issues to maintain guest satisfaction.
• Manages payments (room charges, cash, checks, debit, credit).
• Coordinates with housekeeping on room readiness and discrepancies.
• Directs front office operations for guest arrival and departure procedures.

Job description

Trove Johor Bahru is seeking a Front Office Supervisor to oversee smooth front desk operations and lead the reception team in delivering courteous, efficient service to guests.

Responsibilities include supervising registration, coordinating with housekeeping, handling bookings and payments, and ensuring VIP guests receive seamless check-in and stay experiences. The role requires proactive problem-solving and strong communication.