Front Office Assistant

Aurelius Hospital Negeri Sembilan; Negeri Sembilan; On-site; MYR 20,000 - 100,000; Full time

Job summary

Aurelius Hospital Negeri Sembilan is seeking dedicated counter service staff to provide excellent customer service and manage billing processes. The role requires interaction with patients and their families, emphasizing communication and accuracy in patient information handling. Applicants should have at least a minimum SPM qualification and a year of relevant experience.

Qualifications

• Minimum SPM with a pass in English, Maths, and Malay.
• At least 1 year of working experience in a related field.
• Knowledgeable in communication skills.

Responsibilities

• Perform good customer service at the counter.
• Ensure accurate billing and handle insurance cases.
• Provide clear explanations to all customers.

Skills

Communication skills

Education

Minimum SPM with a pass in English, Maths, and Malay

Job description

Negeri Sembilan

Responsibilities

• Perform good customer service to contribute to a warm welcoming ambiance of the counter service in line with the Hospital's Mission and Vision. Provide clear explanations to all customers at all times.
• Perform timely and efficient counter services including registration, admission, and discharge processes according to the department's Policies & Procedures, and ensure accurate patient information is entered/updated in the hospital system at all times.
• Ensure accurate patient information is entered/updated in the hospital system at all times.
• Be responsible for the cashier’s float so that all monies are properly accounted for.
• Collect top-up deposits/handle top-up GL for patients whose interim bills have exceeded the available deposits/GL limit.
• Ensure efficient and accurate billing at all times. Make sure all medical and pharmacy charges for patients are being charged correctly by the respective departments.
• Obtain customer and guarantor signatures on all forms and ensure all standard forms are completed with the required information.
• Properly handle all insurance cases and liaise with the Front Office Executive when necessary.
• Provide simple estimated quotations to patients.
• Attend to any queries from patients, insurance, and Consultants.
• Personally adhere to and uphold the Patient & Family Rights and Responsibilities (PFRR) in handling patients and their families at all times.
• Take part in all quality and safety-related initiatives and contribute towards the continuous improvement of the hospital.
• Perform any other related duties and responsibilities as directed by Management.
  
  

Requirements

• Minimum SPM with a pass in English, Maths, and Malay.
• At least 1 year of working experience in a related field.
• Knowledgeable in communication skills.
• Willing to work on shifts.
  
  

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Aurelius Healthcare is inspired by the wisdom of Stoicism, a philosophy followed by one of history's most revered Roman emperors. Our dedicated team nurtures patients within our facility and fosters self-confidence & self-care, all while delivering top-tier medical care.

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