Front Office Assistant

Putra Specialist Hospital Kajang; Kajang; On-site; MYR 28,000 - 50,000; Full time

Job summary

Putra Specialist Hospital Kajang is seeking a patient-focused front desk assistant to greet patients, collect details, and manage a smooth registration process. You will help patients with check-in, collect required information, and direct them to the appropriate departments for their visit.

You will also handle appointment scheduling, billing interactions, insurance verifications, and daily communications with doctors and nursing staff to ensure efficient service and patient satisfaction.

Responsibilities

• Patient Reception: Welcome patients and visitors, provide directions, and maintain a welcoming waiting area.
• Registration and Intake: Collect personal details, update patient records, and have visitors sign necessary consent forms.
• Appointment Scheduling: Book, reschedule, or cancel doctor consultations using the Hospital Management System.
• Billing and Cashiering: Handle cash floats, process co-payments, issue invoices, and collect deposits.
• Insurance Verification: Verify patient health insurance eligibility and coordinate coverage details.
• Communication: Answer phone calls, reply to emails, and relay messages to doctors or nurses.

Job description

• Patient Reception: Welcome patients and visitors, provide directions, and maintain a welcoming waiting area.
• Registration and Intake: Collect personal details, update patient records, and have visitors sign necessary consent forms.
• Appointment Scheduling: Book, reschedule, or cancel doctor consultations using the Hospital Management System.
• Billing and Cashiering: Handle cash floats, process co-payments, issue invoices, and collect deposits.
• Insurance Verification: Verify patient health insurance eligibility and coordinate coverage details.
• Communication: Answer phone calls, reply to emails, and relay messages to doctors or nurses.