FRONT OFFICE AGENT

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company in Genting Highlands is seeking a professional to assist guests during check-in and handle all room division tasks. The ideal candidate will efficiently manage guest complaints and ensure adherence to safety standards while maintaining cleanliness in hotel premises. This role offers a fantastic opportunity for career growth in a dynamic environment where you can shape the future of hospitality. Join us in providing top-notch service and creating memorable experiences for our guests.

Qualifications

• Experience in handling guest check-ins, registrations, and complaints.
• Understanding of cash transactions and deposit issuance.
• Familiarity with hotel and resort facilities.

Responsibilities

• Assist guests with check-in and room assignments.
• Handle guest complaints professionally and efficiently.
• Maintain cleanliness in hotel premises and adhere to safety standards.

Skills

Guest service skills

Cash handling

Knowledge of hotel facilities

Complaint resolution

Attention to detail

Job description

GentingMalaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia. With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award‑winning properties and world‑class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry. If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

REPORTS TO:

Room Division Supervisor
(In the absence of Room Division Supervisor, he/she will report to the Guest Service Manager.)

BASIC FUNCTION:

To assist guests efficiently, courteously and professionally in all room division related functions. To maintain Quality Standard of Service, hospitality, and promote teamwork at all times.
Maintain cleanliness in hotel premises and adhere to the OSHA standard and Emergency Procedure.

SPECIFIC DUTIES AND RESPONSIBILITIES

• To handle check‑in process, registration and room assignment, accommodating special requests whenever possible and assist in pre‑registration and blocking of reservation when necessary.
• Handle guest information and take responsibilities in guest complaints and follow through.
• Handle issuance of safe deposit boxes and cash deposit collection in accordance with handling of cash transaction.
• To issue Deposit/Credit Voucher / Deposit/Credit print slip upon collection of cash from guest and post to the system accordingly.
• All passover cash must be recorded on pass over logbook and acknowledge after cash count.
• All shortage of cash must be paid immediately and excess of cash is to hand over to Guest Service Manager.
• Have good knowledge of:
  • Accounting standard procedure and to report to superior for any dispute
  • Hotel rate, packages, discount and apply when necessary
  • Operating procedure of all related Management systems
  • Various types of rooms available, respective floors and layout
  • Hotel facilities and resort facilities
  • Reservation procedure and Uniform Services

Be part of an exciting history‑in‑the‑making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company. Apply now!

Job Segment:Hotel Reception, Hospitality