Front Desk Officer

Sime Darby Auto Bavaria Sdn Bhd - Auto Bavaria Retail; Kuala Lumpur; On-site; MYR 29,000 - 40,000; Full time

Job summary

Auto Bavaria Malaysia, part of Sime Darby Motors, seeks a Customer Service Officer based in Kuala Lumpur to handle complaints and service requests with courtesy and professionalism.

You will log, track and resolve inquiries, coordinate with other departments, and follow up to ensure customer satisfaction in a fast-paced automotive retail environment. Auto Bavaria is a large BMW dealer network with multiple locations; join a team dedicated to excellence.

Qualifications

• Polite and courteous customer handling.
• Effective written and verbal communication.
• Ability to follow up and close customer issues.

Responsibilities

• Offer a high level of customer service and respond to all customer complaints / requests in a polite and courteous manner.
• Log all customer complaints and queries received into the department via fax, letter, e-mail, internal form and telephone.
• Effectively communicates with customers by composing accurate, prompt and effective replies to letters, faxes and phone calls.
• Progress all existing customer issues and update the status to management and customers regularly.
• Interface with other departments as necessary to insure customer complaints or service requests are being attended to in a timely manner.
• Follow up with customers to ensure satisfaction.
• Maintain the effective operation of the complaints handling process, documentation, setting and meeting target time limits and other requirements.
• Classify and then analyze complaints to identify reoccurring and single incident problems and trends and to initiate improvements to eliminate the underlying causes of complaints.

Skills

Customer service

Communication

Education

High school or diploma in Business/Management

Job description

Offer a high level of customer service and respond to all customer complaints / requests in a polite and courteous manner.

Log all customer complaints and queries received into the department via fax, letter, e-mail, internal form and telephone.

Effectively communicates with customers by composing accurate, prompt and effective replies to letters, faxes and phone calls.

Progress all existing customer issues and update the status to management and customers regularly.

Interface with other departments as necessary to insure customer complaints or service requests are being attended to in a timely manner.

Follow up with customers to ensure satisfaction.

Maintain the effective operation of the complaints handling process, documentation, setting and meeting target time limits and other requirements.

Classify and then analyze complaints to identify reoccurring and single incident problems and trends and to initiate improvements to eliminate the underlying causes of complaints.

Requirements

Candidate must possess at least a Higher Secondary, Diploma, in Business Studies/Administration/Management, Mass Communications or equivalent.

At least 1 year of working experience in the related field is required for this position.

Applicants must be willing to work in Kuala Lumpur

Preferably Non-Executives specializing in Customer Service or equivalent

Auto Bavaria is the largest BMW Authorised Dealer with more than 800 employees in Malaysia under the flagship of Sime Darby Motors. With our brands, BMW, MINI and Motorrad, we operate very successfully in the premium segment of the automobile and motorcycle industry. An award-winning BMW Authorised Dealer, Auto Bavaria possesses the largest dealership network providing sales and aftersales support and efficient systems to meet the needs of its customers. Today, Auto Bavaria dealer network comprises of 5 dealerships located at Ara Damansara, Kuala Lumpur, Sungai Besi, Johor Bahru and Penang. We have been growing rapidly and are seeking talents who possess a passion for the brand and an uncompromised desire to excel to be part of our team.

Auto Bavaria is the largest BMW Authorised Dealer with more than 800 employees in Malaysia under the flagship of Sime Darby Motors. With our brands, BMW, MINI and Motorrad, we operate very successfully in the premium segment of the automobile and motorcycle industry. An award-winning BMW Authorised Dealer, Auto Bavaria possesses the largest dealership network providing sales and aftersales support and efficient systems to meet the needs of its customers. Today, Auto Bavaria dealer network comprises of 5 dealerships located at Ara Damansara, Kuala Lumpur, Sungai Besi, Johor Bahru and Penang. We have been growing rapidly and are seeking talents who possess a passion for the brand and an uncompromised desire to excel to be part of our team.