Front Desk Guest Service Pro

ROYALE CHULAN SEREMBAN; Negeri Sembilan; On-site; MYR 20,000 - 31,000; Full time

Job summary

ROYALE CHULAN SEREMBAN invites a Guest Service Assistant to join the Front Office team in Negeri Sembilan. You will be the first contact for guests, ensuring comfort, satisfaction and loyalty from arrival through departure, contributing to our reputation for hospitality excellence.

Responsibilities include greeting guests, providing facility information, handling check-ins/outs, resolving inquiries, and coordinating with housekeeping and maintenance.

Qualifications

• Minimum 1 year of experience in Front Office or Guest Services.
• Excellent communication and professional demeanor.
• Ability to handle guest requests calmly and efficiently.
• Fluency in English and Malay; additional languages are a plus.
• Neat appearance and adherence to grooming standards.
• Capable to work independently and as part of a team.
• Fresh graduates with hospitality qualifications are welcome.

Responsibilities

• Greet guests with warmth and professionalism on arrival and departure.
• Provide information about hotel facilities, services, local attractions and events.
• Process check-ins and check-outs efficiently and courteously.
• Address guest inquiries and requests promptly; escalate to seniors when needed.
• Maintain detailed guest records in the property management system.
• Assist with room assignments and coordinate with housekeeping and maintenance.
• Handle guest complaints with empathy and resolve issues.
• Provide information on dining, spa and recreational facilities.
• Assist with bell desk duties, including luggage handling.
• Keep the front office area clean, organized, and welcoming.
• Support colleagues across departments to foster a positive team environment.

Skills

Communication skills

Problem-solving

English and Malay fluency

Professional appearance

Teamwork / independence

Fresh graduates welcome

Education

Hospitality qualifications

Tools

IDB familiarity

Job description

ROYALE CHULAN SEREMBAN invites a Guest Service Assistant to join the Front Office team in Negeri Sembilan. You will be the first contact for guests, ensuring comfort, satisfaction and loyalty from arrival through departure, contributing to our reputation for hospitality excellence.

Responsibilities include greeting guests, providing facility information, handling check-ins/outs, resolving inquiries, and coordinating with housekeeping and maintenance.