Front Desk Duty Manager — Lead Guest Experience

IHG; Kuala Lumpur; Presencial; MYR 70.000 - 110.000; Jornada completa

Descripción de la vacante

Regent Kuala Lumpur is seeking a Duty Manager to lead the Front Office shift, supervise Reception colleagues, and act as the primary contact for guest and operational matters. You will ensure prompt, professional service and personal recognition for guests, while maintaining calm leadership during busy periods.

The role requires a Bachelor’s degree in Hotel Management or related field and at least 2 years of Front Office or Guest Service experience, with strong knowledge of front office systems

Formación

• Bachelor's degree or higher in Hotel Management, Business Administration, or equivalent.
• Minimum 2 years' Front Office or Guest Service experience, including supervisory or executive level experience.
• Strong knowledge of front office systems, security and cash handling procedures.
• Excellent guest relations and problem resolution skills.
• Fluent English required; other languages an advantage.

Responsabilidades

• Manage day-to-day staffing requirements for the Front Office, assign tasks and set development goals for team members.
• Oversee night audit and prepare daily financial reports.
• Drive occupancy and ADR through walk-ins and upselling at the front desk.
• Support the Director of Rooms in budget preparation and management.
• Ensure prompt service and personal recognition for guests, and handle feedback and complaints to drive improvement.
• Train team on PBX procedures and act as central communications during emergencies.
• Act as front office presence on shift and supervise reception, reservations, and porter teams.

Conocimientos

Fluent English

Front Office systems knowledge

Guest relations

Supervisory skills

Educación

Bachelor's degree in Hotel Management or related field

Descripción del empleo

Regent Kuala Lumpur is seeking a Duty Manager to lead the Front Office shift, supervise Reception colleagues, and act as the primary contact for guest and operational matters. You will ensure prompt, professional service and personal recognition for guests, while maintaining calm leadership during busy periods.

The role requires a Bachelor’s degree in Hotel Management or related field and at least 2 years of Front Office or Guest Service experience, with strong knowledge of front office systems