Front Desk Crew/Supervisor/Manager

Synergy Dining Group; Subang Jaya; On-site; MYR 47,000 - 76,000; Full time

Benefits offered by this job

Meal discounts

Career progression opportunities

Job summary

Synergy Dining Group is seeking a Front Desk Crew/Supervisor/Manager at Bandar Sunway, Selangor. This full-time role offers a path from crew to supervisor and management, ensuring smooth daily operations and outstanding guest services.

You will be the face of our establishment, delivering exceptional hospitality and accompanying guests throughout their visit. We value guest satisfaction, teamwork, and professional standards.

Qualifications

• Excellent communication and interpersonal skills with guests.
• Strong organisational abilities and attention to detail.
• Proficiency with front desk management systems (training provided).
• Ability to stay calm handling difficult situations.
• Willingness to work evenings, weekends, and public holidays.

Responsibilities

• Greet guests and create a positive first impression.
• Manage guest check-ins and check-outs efficiently.
• Respond to inquiries, requests and complaints with empathy.
• Process payments, manage reservations, and maintain records.
• Coordinate with housekeeping, maintenance and other departments.
• Maintain front desk and common areas tidy and organised.
• Provide information on facilities, services, local attractions and dining.

Skills

Clear communication

Organisational skills

Front desk software

Composure under pressure

Shift flexibility

English and Bahasa Malaysia

Education

Secondary school qualification

Tools

Front desk management systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Synergy Dining Group Sdn Bhd is a leading hospitality organisation committed to delivering exceptional guest experiences and maintaining the highest standards of service excellence. Our commitment to hospitality excellence, combined with our innovative approach to guest services, has established us as a trusted name in the industry. We pride ourselves on creating an inclusive, dynamic workplace where our team members are empowered to excel and grow with the organisation.

About the role

We are seeking an enthusiastic and professional Front Desk Crew/Supervisor/Manager to join our team at our Bandar Sunway, Selangor location. This is a full-time position offering an exciting opportunity to be the face of our establishment and deliver outstanding guest services. Depending on your experience and capabilities, you will progress through the Front Desk ranks, taking on increasing responsibilities from crew member through to supervisory and management positions. This role is pivotal to ensuring smooth daily operations, maintaining guest satisfaction, and creating memorable experiences for all visitors to our establishment.

Key responsibilities

Your duties will include:

Greeting guests warmly upon arrival and providing a positive first impression

Managing guest check-ins and check-outs efficiently and professionally

Responding promptly to guest inquiries, requests and complaints with empathy and professionalism

Processing payments, managing reservations and maintaining accurate guest records

Coordinating with housekeeping, maintenance and other departments to ensure guest comfort and satisfaction

Maintaining cleanliness and organisation of the front desk area and common spaces

Providing information about facilities, services, local attractions and dining options

Managing the telephone system and responding to incoming calls professionally

Assisting with administrative tasks including data entry and documentation

For supervisory and management levels: leading and training front desk staff, scheduling shifts, monitoring performance and ensuring compliance with company standards

For management levels: overseeing front office operations, budget management, staff development and strategic planning for guest services

What we're looking for

Essential skills and qualifications:

Excellent communication and interpersonal skills with the ability to engage guests warmly and professionally

Strong organisational abilities and attention to detail in managing multiple tasks simultaneously

Proficiency with front desk management systems and computer software (training provided if necessary)

Ability to remain calm and composed when handling difficult situations or guest complaints

Flexibility and willingness to work shifts, including evenings, weekends and public holidays

A minimum of secondary school qualification or equivalent

Customer service experience in hospitality or a similar industry is highly advantageous

For supervisory positions: proven leadership experience, staff management capabilities and the ability to motivate team members

For management positions: extensive front office experience, strategic planning expertise, financial acumen and a track record of driving operational excellence

Proficiency in English and Bahasa Malaysia; additional language skills are a plus

Professional appearance and personal hygiene standards

What we offer

We are committed to supporting the wellbeing and career development of our team members. We provide:

Competitive salary packages commensurate with experience and qualifications

Comprehensive training and development programmes to enhance your skills and knowledge

Clear career progression pathways with opportunities to advance from crew to supervisory and management roles

A supportive and collaborative team environment where your contributions are valued

Staff benefits including meal discounts

A workplace culture that celebrates diversity, inclusion and mutual respect

Ongoing performance recognition and rewards for exceptional service delivery

Health and safety standards prioritised throughout all operations