Fraud & Risk Specialist — Investigator & Mentor

TDCX; Malaysia; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Attractive remuneration

Medical, insurance, and socialsecurity

World-class workspaces

Flexible working arrangements

Coaching and mentoring

Global company with awards

Job summary

TDCX is a Singapore-headquartered global BPO delivering CX, sales, digital marketing, and content moderation services to clients across multiple industries.

At TDCX, professionals review and analyze fraud trends, conduct confidential investigations, and mentor new team members. The role requires strong analytical skills, adaptability to shifts, and English proficiency to support the market.

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field or fresh graduates are welcome.
• Excellent problem solving, critical thinking, and analytical skills; able to work independently and prioritize efficiently.

Responsibilities

• Review and analyze complex situations, patterns of fraudulent and suspicious trends to mitigate and prevent fraudulent activities.
• Documents investigations comprehensively while maintaining high confidentiality.
• Train and mentor newly hired agents, creating upskilling plans and training materials.
• Analyze fraud patterns, create models, and update existing ones to tackle evolving fraud vectors.
• Provide solutions to mitigate and prevent fraudulent activities.
• Collaborate with stakeholders to report trends and system loopholes and propose enhancements.
• Perform any other duties within the Quality Management System of TDCX.

Skills

Problem solving

Critical thinking

Analytical skills

Independent working

Prioritization

Investigative ability

Internet research

Organizational skills

Communication in English

Flexible schedule

Education

Diploma

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Master's Degree

Job description

TDCX is a Singapore-headquartered global BPO delivering CX, sales, digital marketing, and content moderation services to clients across multiple industries.

At TDCX, professionals review and analyze fraud trends, conduct confidential investigations, and mentor new team members. The role requires strong analytical skills, adaptability to shifts, and English proficiency to support the market.