Fair Play Specialist

TDCX Malaysia; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Flexible working arrangements

Coaching and mentoring from experts

Job summary

TDCX Malaysia is seeking a Trust & Safety Analyst to investigate player accounts flagged for suspicious activity and to analyze gameplay patterns for fair play enforcement. You will collaborate with moderation and QA teams to ensure consistent handling of edge cases and improve detection guidelines.

The role focuses on data-driven decision making, risk assessment, and escalation of complex abuse scenarios, in a fast-paced gaming ecosystem with supportive learning opportunities.

Qualifications

• Strong analytical skills and experience interpreting behavioral data, patterns, or account activity.
• Understanding of common cheating methods, botting behavior, or fraud schemes in online multiplayer games.
• Attention to detail and the ability to make sound judgments in ambiguous or borderline situations.
• High integrity and professionalism when handling sensitive account information and enforcement decisions.
• Resilience when working with repetitive or high-pressure decision environments.

Responsibilities

• Investigate player accounts flagged for suspicious activity, including cheating, botting, fraud, or abuse of game systems
• Analyze gameplay patterns and behavioral data to assess whether violations of Fair Play policies have occurred
• Review reports from players, moderators, or automated systems, and determine appropriate actions based on policy
• Collaborate with other Trust & Safety teams to ensure consistent handling of edge cases
• Document case findings and contribute to knowledge bases, playbooks, and detection guidelines
• Escalate novel abuse types or mass-manipulation signals to internal teams
• Participate in calibrations and special projects to improve enforcement accuracy and fraud prevention

Skills

Analytical skills

Pattern interpretation

Attention to detail

Integrity

Resilience under pressure

Multilingual

Data-driven decisions

Tools

SQL

Data dashboards

Investigative tools

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Investigate player accounts flagged for suspicious activity, including cheating, botting,fraud, or abuse of game systems
• Analyze gameplay patterns and behavioral data to assess whether violations of Fair Playpolicies have occurred
• Review reports from players, moderators, or automated systems, and determineappropriate actions based on policy
• Collaborate with other Trust & Safety teams (Moderation, PMT, QA) to ensure consistenthandling of edge case
• Document case findings and contribute to the evolution of internal knowledge bases,playbooks, and detection guidelines
• Escalate novel abuse types, unclear cases, or mass-manipulation signals to internalSupercell teams
• Participate in calibrations, deep dives, or special projects to improve enforcementaccuracy and fraud prevention

Who are we looking for?

• Strong analytical skills and experience interpreting behavioral data, patterns, or account
  activity
• Understanding of common cheating methods, botting behavior, or fraud schemes in
  online multiplayer games
• Attention to detail and the ability to make sound judgments in ambiguous or borderline
  situations
• High integrity and professionalism when handling sensitive account information and
  enforcement decisions
• Resilience when working with repetitive or high-pressure decision environments

Bonus Points

• Experience in fraud prevention, cheating detection, or abuse enforcement in the gaming
  or digital content industry
• Familiarity with Supercell’s games, mechanics, and player community norms
• Exposure to SQL, data dashboards, or investigative tools is a plus
• Multilingual skills or cultural awareness of market-specific abuse tactics

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.