Fraud & Risk Specialist

TDCX Malaysia; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Medical coverage

Dental insurance

Vision coverage

Incentive and bonus plans

Job summary

TDCX Malaysia is hiring for a Fraud Investigation role. You will review complex cases, analyze fraud patterns, and document investigations while maintaining strict confidentiality. You will train new agents and develop upskilling plans, then work with stakeholders to report trends and enhance systems.

The role requires a Diploma or higher degree and strong analytical, investigative, and communication skills in English and the local market language.

Qualifications

• Diploma or higher degree in any field required; fresh graduates encouraged.
• Excellent problem solving, critical thinking and analytical skills.
• Strong written and verbal communication in English and local market language.

Responsibilities

• Review and analyze complex situations to identify fraudulent patterns.
• Document investigations comprehensively and maintain confidentiality.
• Train and mentor newly hired agents with upskilling plans.
• Analyze fraud patterns, update models to counter new vectors.
• Provide solutions to mitigate fraudulent activities.
• Collaborate with stakeholders to report trends and system gaps.
• Support continuous improvement of the Quality Management System.

Skills

Problem solving

Critical thinking

Analytical skills

Independent working

Prioritization

Investigative ability

Internet research

Organizational skills

Communication skills

Education

Diploma/Advanced/Higher/Graduate Diploma/Bachelor's/Master's in any field

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Review and analyze complex situations, pattern of fraudulent and suspicious trends, measuring impact of those trends in order to find solutions of mitigating and preventing fraudulent activities.
• Documents investigations comprehensively and maintain high levels of confidentiality while conducting investigations.
• Train and mentor newly hired agents, creating individual upskilling plans for them, ensuring to create appropriate training materials.
• Analyze fraud pattern, create models and update existing ones to tackle ever changing fraud vectors.
• Provide solutions that will help mitigate and prevent fraudulent activities.
• Work with stakeholders to report trend and system loopholes and initiates enhancement, preventive measures.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
• Possesses excellent problem solving, critical thinking, and analytical skills as well as being able to work independently and prioritize efficiently.
• Demonstrates strong investigative ability, internet research, organizational and analytical skills.
• Ability to work and multi-task in a fast-paced and rapidly changing environment.
• Ability to work with a flexible schedule and on shifts as required.
• Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

• Perks and benefits Medical Miscellaneous allowance Dental Vision Incentive, Bonus and Commission Plan, Life-long Le