Fraud Ops Lead — Verification, Risk & Analytics

Citi

Kuala Lumpur

On-site

MYR 100,000 - 140,000

Full time

14 days+

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Job summary

Citi Malaysia is seeking a Fraud Ops Assistant Manager to oversee daily fund transfer authentication and verification processes, ensuring timely and accurate review of payment requests. The role is a critical control point against unauthorized transactions, fraud and losses, with a focus on process improvement and team coaching.

Responsibilities include monitoring queues, escalating issues, preparing operational reports, and guiding junior analysts.

Qualifications

Bachelor’s degree in Banking, Finance, Business, Risk Management or related field.
2–4 years in fraud analytics, fraud operations or financial crime risk in banking/financial services.
Strong analytical and quantitative skills; proficient in SQL, Excel and data visualization tools (Tableau/Power BI).
Strong communication and ability to manage workflows in a high‑risk fraud environment.

Responsibilities

Oversee day‑to‑day MPIP operations and workflow management.
Ensure payment verification requests are completed accurately and within established timelines.
Monitor transaction queues and workload distribution.
Act as first level escalation point for operational issues.
Review high risk, complex or escalated payment requests.
Provide guidance, coaching and support to team members.