Cantonese Proficient Fraud Ops Junior Analyst - NAM Shift

Citi; Kuala Lumpur; Hybrid; MYR 42,000 - 62,000; Full time

Job summary

Citi in Kuala Lumpur is seeking an entry-level Fraud Ops Analyst to support fraud risk management and data-driven decision making. The role will involve forecasting analyses, data validation, and collaborating with cross-functional teams to minimize losses while adhering to policy.

Ideal candidates have a degree in data-related fields, familiarity with Tableau/Power BI, and 1–3 years in fraud analytics or MIS reporting within financial services.

Qualifications

• Bachelor's degree/University degree or equivalent experience preferably Data Science, Statistics, Finance, Computer Science, or a related field.
• Familiarity with BI tools such as Tableau, Power BI, or similar is preferred.
• 1-3 years of experience in fraud analytics, fraud risk operations, or MIS reporting within banking, fintech, or payment services.
• Strong hands-on skills in SQL, Excel, and at least one analytics or scripting tool (e.g., Python, R, SAS).
• Experience with fraud detection platforms or rule engines (e.g., Actimize, Falcon, SAS, or equivalent).

Responsibilities

• Work on permanent night shift.
• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence, and work within guidelines, under general supervision.
• Develop and maintain working knowledge of business/industry standards and practices.
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
• Identify inconsistencies in data or results, and exchange information in a concise and logical way.
• Impact the business directly through the quality of the tasks/services provided.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

SQL

Excel

Python/R

Education

Bachelor's degree or equivalent (Data Science/Statistics/Finance/CS)

Tools

Tableau

Power BI

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Officer, Cantonese Proficient Fraud Ops Junior Analyst Hybrid (Internal Job Title: Fraud Ops Analyst – C09) based in Kuala Lumpur, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

In this role, you’re expected to:

• Work on permanent night shift.
• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor's degree/University degree or equivalent experience preferably Data Science, Statistics, Finance, Computer Science, or a related field.
• Familiarity with BI tools such as Tableau, Power BI, or similar is preferred.
• 1-3 years of experience in fraud analytics, fraud risk operations, or MIS reporting within banking, fintech, or payment services.
• Strong hands-on skills in SQL, Excel, and at least one analytics or scripting tool (e.g., Python, R, SAS).
• Experience with fraud detection platforms or rule engines (e.g., Actimize, Falcon, SAS, or equivalent).
• Consistently demonstrates clear and concise written and verbal communication

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

https://jobs.citi.com/dei

Job Family Group

Operations - Services

Job Family

Fraud Operations

Time Type

Full time

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