Fraud & Dispute Officer

Beez Fintech Sdn. Bhd.; Petaling Jaya; On-site; MYR 78,000 - 106,000; Full time

Job summary

Beez Fintech Sdn. Bhd. seeks a proactive Fraud & Dispute Officer to join Bayarlah, responsible for investigating fraud cases, managing customer disputes and chargebacks, and conducting eKYC/KYB reviews for onboarding.

You will help protect our payments ecosystem while ensuring regulatory compliance. In this role you will monitor transactions, identify fraud trends, escalate high-risk cases, coordinate with Support, Finance and Technology teams, and maintain detailed case records.

Qualifications

• Diploma or Bachelor's Degree in Business, Finance, Risk Management, or related fields.
• 1-3 years of experience in fraud operations, disputes, chargebacks, KYC, compliance, banking, fintech, or payments.
• Strong analytical and problem-solving skills.
• Good attention to detail and investigation capabilities.
• Ability to work independently and collaborate across teams.
• Knowledge of e-wallet, payment systems, AML/CFT, or card schemes is an advantage.

Responsibilities

• Monitor and investigate suspicious transactions, fraud alerts, and account misuse.
• Identify fraud trends and recommend preventive measures.
• Escalate high-risk cases and support fraud mitigation initiatives.
• Investigate customer disputes, unauthorized transactions, and top-up issues.
• Manage dispute and chargeback cases from initiation to resolution.
• Coordinate with Customer Support, Finance, and Technology teams to gather evidence and resolve cases promptly.
• Review customer and merchant onboarding applications.
• Verify eKYC/KYB documents and conduct screening checks.
• Escalate high-risk cases for further review.
• Maintain accurate case records and prepare periodic reports.
• Conduct root cause analysis on recurring fraud and dispute cases.
• Ensure compliance with BNM requirements and card scheme regulations.

Skills

Analytical thinking

Attention to detail

Investigation skills

Team collaboration

Education

Diploma or Bachelor's Degree in Business, Finance, Risk Management

Job description

We are looking for a proactive and detail-oriented Fraud & Dispute Officer to join Bayarlah. In this role, you will be responsible for investigating fraud cases, managing customer disputes and chargebacks, and conducting eKYC/KYB reviews for customer and merchant onboarding. You will play a key role in protecting our payment ecosystem while ensuring compliance with regulatory requirements.

Key Responsibilities:

Monitor and investigate suspicious transactions, fraud alerts, and account misuse.

Identify fraud trends and recommend preventive measures.

Escalate high-risk cases and support fraud mitigation initiatives.

Investigate customer disputes, unauthorized transactions, and top-up issues.

Manage dispute and chargeback cases from initiation to resolution.

Coordinate with Customer Support, Finance, and Technology teams to gather evidence and resolve cases promptly.

eKYC / KYB Review

Review customer and merchant onboarding applications.

Verify eKYC/KYB documents and conduct screening checks.

Escalate high-risk cases for further review.

Reporting & Compliance

Maintain accurate case records and prepare periodic reports.

Conduct root cause analysis on recurring fraud and dispute cases.

Ensure compliance with BNM requirements and card scheme regulations.

Requirements:

Diploma or Bachelor's Degree in Business, Finance, Risk Management, or related fields.

1-3 years of experience in fraud operations, disputes, chargebacks, KYC, compliance, banking, fintech, or payments.

Strong analytical and problem-solving skills.

Good attention to detail and investigation capabilities.

Ability to work independently and collaborate across teams.

Knowledge of e-wallet, payment systems, AML/CFT, or card schemes is an advantage.