Forwarding Manager

Private Advertiser; Port Klang; On-site; MYR 180,000 - 270,000; Full time

Job summary

Private Advertiser is seeking a Forwarding Manager in Port Klang to lead our Forwarding Department and drive excellence across import/export operations. The role oversees around 40 staff and a high-volume operation, including 3,000 shipments per month, with end-to-end freight forwarding and customs compliance as core responsibilities.

You will mentor a team, optimize processes, and collaborate with sales on service offerings and regulatory requirements.

Qualifications

• Bachelor's Degree or Diploma in Logistics/CILT Holder, Supply Chain Management, International Business or a related field.
• Minimum 8 years of experience in freight forwarding/logistics operations, including at least 3-5 years in a managerial or leadership role.
• Proven leadership and people management skills, with hands-on experience managing a forwarding business unit of at least 10 personnel; experience managing larger teams (20-30 staff) is an added advantage.
• Strong working knowledge of customs clearance procedures, HS Code classification/tariff identification, and Malaysian and international trade regulations.
• Well-versed in freight forwarding operational process flow, covering FCL, LCL, special equipment (Flat Rack, Open Top, Reefer) and breakbulk/project cargo handling.
• Demonstrated experience managing high-volume, multi-branch/division operations spanning both import, export and project shipments.
• Excellent stakeholder management skills, with the ability to liaise effectively with clients, port authorities, customs, hauliers, transporters and government agencies.
• Hands-on, data-driven approach to SOP development, process improvement and cost control.
• Passionate about developing talent and coaching teams, with a strong mindset for continual improvement.

Responsibilities

• Ensure the smooth, efficient and professional running of the Forwarding Department, overseeing a total staff force of around 40.
• Manage the department's high-volume operations of approximately 3,000 shipments per month.
• Provide proven, hands-on leadership in managing the Forwarding business unit of at least 10 direct reports, building a high-performing, engaged team.
• Apply strong, current knowledge of customs clearance procedures, HS Code classification and tariff identification to guide the team and resolve escalations.
• Ensure the team is well-versed in end-to-end freight forwarding operational process flows across FCL, LCL, special equipment, and breakbulk/project cargo shipments.
• Attend to customer enquiries and support the sales team on forwarding services, tariff/HS Code identification and other government regulations.
• Review and enhance operational processes by establishing or revising SOPs, and through data gathering and analysis, to achieve continual improvement in service delivery.
• Manage and control operational costs to meet the department's annual budget.
• Develop and train operations staff to continuously improve their skills and knowledge, and champion talent development and succession planning across the team.
• Maintain close rapport with clients, port authorities, customs, hauliers, transporters and other government agencies (OGA).
• Undertake any other duties as deemed necessary by management.

Skills

Leadership

People management

Customs knowledge

Data-driven

Cost control

Stakeholder management

Education

Bachelor's Degree or Diploma in Logistics/Supply Chain

CILT Holder

International Business

Job description

We are a well‑established freight forwarding company seeking an experienced Forwarding Manager to lead our Forwarding Department, based in Port Klang. This is a senior, high‑impact leadership role overseeing a sizeable team and a substantial volume of import/export operations across FCL, LCL and breakbulk/project cargo. The ideal candidate is a proven people leader with deep operational and customs expertise, who is passionate about developing talent and driving continuous improvement.

Job Responsibilities

Ensure the smooth, efficient and professional running of the Forwarding Department, overseeing a total staff force of around 40.

Manage the department's high‑volume operations of approximately 3,000 shipments per month.

Provide proven, hands‑on leadership in managing the Forwarding business unit of at least 10 direct reports, building a high‑performing, engaged team.

Apply strong, current knowledge of customs clearance procedures, HS Code classification and tariff identification to guide the team and resolve escalations.

Ensure the team is well‑versed in end‑to‑end freight forwarding operational process flows across FCL, LCL, special equipment, and breakbulk/project cargo shipments.

Attend to customer enquiries and support the sales team on forwarding services, tariff/HS Code identification and other government regulations.

Review and enhance operational processes by establishing or revising SOPs, and through data gathering and analysis, to achieve continual improvement in service delivery.

Manage and control operational costs to meet the department's annual budget.

Develop and train operations staff to continuously improve their skills and knowledge, and champion talent development and succession planning across the team.

Maintain close rapport with clients, port authorities, customs, hauliers, transporters and other government agencies (OGA).

Undertake any other duties as deemed necessary by management.

Job Requirements

Bachelor's Degree or Diploma in Logistics/CILT Holder, Supply Chain Management, International Business or a related field.

Minimum 8 years of experience in freight forwarding/logistics operations, including at least 3-5 years in a managerial or leadership role.

Proven leadership and people management skills, with hands‑on experience managing a forwarding business unit of at least 10 personnel; experience managing larger teams (20-30 staff) is an added advantage.

Strong working knowledge of customs clearance procedures, HS Code classification/tariff identification, and Malaysian and international trade regulations.

Well‑versed in freight forwarding operational process flow, covering FCL, LCL, special equipment (Flat Rack, Open Top, Reefer) and breakbulk/project cargo handling.

Demonstrated experience managing high‑volume, multi‑branch/division operations spanning both import, export and project shipments.

Excellent stakeholder management skills, with the ability to liaise effectively with clients, port authorities, customs, hauliers, transporters and government agencies.

Hands‑on, data‑driven approach to SOP development, process improvement and cost control.

Passionate about developing talent and coaching teams, with a strong mindset for continual improvement.