FortiWeb Cybersecurity Support Engineer (APAC)

JobCubby; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Fortinet in Malaysia (Kuala Lumpur) is seeking a Cybersecurity Support Engineer to join our APAC-focused team. You will provide direct technical support by phone and ticketing system, perform real-time troubleshooting, and gather data for investigations.

You will work on FortiWeb, FortiADC, FortiDDoS, collaborate with DevOps for cloud products, manage multiple issues to meet SLAs, and develop deep product competency while delivering excellent customer service.

Qualifications

• Good understanding of Web Application Firewall and Load Balancing concepts, security and vulnerabilities.
• Basic working knowledge of Regular Expressions.
• Working knowledge of HTTP, DNS, SSL and PKI.
• Experience with VMware and/or other virtualization or cloud technologies.
• Strong troubleshooting and problem-solving skills.
• Ability to work with moderate supervision and under pressure.
• Positive, communicative and customer-oriented attitude.
• Familiarity with API development tools, JSON and XML.

Responsibilities

• Providing direct technical support via the phone and ticketing system to our customers and partners through-out the APAC Region.
• Running real-time troubleshooting sessions with partners/customers.
• Collecting data and traces for investigation, taking ownership of overall customer satisfaction, recognizing high priority situations and taking appropriate escalation action.
• Analyzing, technical investigation and resolution of reported problems involving FortiWeb, FortiADC, FortiDDoS.
• Engaging DevOps after initial triage for tickets related to cloud solutions products such as FortiAppSec Cloud, FortiDAST, FortiCASB.
• Developing core competency on Fortinet product line and technologies.
• Managing multiple issues in parallel, taking responsibility for meeting SLAs.
• Reproducing issues, discovered in customer environments, on Fortinet lab equipment.

Skills

Troubleshooting

Customer focus

Communication

Wireshark

VMware

Tools

Windows

Linux

Cloud technologies

Job description

Fortinet in Malaysia (Kuala Lumpur) is seeking a Cybersecurity Support Engineer to join our APAC-focused team. You will provide direct technical support by phone and ticketing system, perform real-time troubleshooting, and gather data for investigations.

You will work on FortiWeb, FortiADC, FortiDDoS, collaborate with DevOps for cloud products, manage multiple issues to meet SLAs, and develop deep product competency while delivering excellent customer service.