Footwear Sales & Customer Experience Specialist

Clarks Outlet; Shah Alam; On-site; MYR 28,000 - 42,000; Full time

Job summary

Clarks Outlet in Shah Alam, Malaysia is seeking a proactive sales associate to greet customers, demonstrate products, and drive sales in a fast-paced retail environment.

You will maintain product knowledge, assist with visual merchandising, handle POS transactions, and deliver excellent service to customers and vendors. The ideal candidate has SPM or equivalent, strong communication in English and Bahasa Malaysia, basic computer and retail know-how, and the ability to work as part of a team.

Qualifications

• SPM level education or equivalent.
• Fluent in English and Bahasa Malaysia; Mandarin a plus.
• Basic knowledge of retail operations and store environment.
• Excellent communication and customer service skills.
• Ability to engage general consumers and upsell when appropriate.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide brand/product information.
• Deliver sell-through to meet personal sales targets.
• Perform POS transactions and maintain accurate records.
• Replenish shelves and ensure visual merchandising guidelines.
• Provide excellent service to customers and vendors.
• Conduct stock checks and assist with stock counts.
• Observe punctuality and grooming standards.

Skills

Communication skills

Customer engagement

Multilingual

Self-discipline

Education

SPM level education

Tools

MS Office

POS system

Job description

Clarks Outlet in Shah Alam, Malaysia is seeking a proactive sales associate to greet customers, demonstrate products, and drive sales in a fast-paced retail environment.

You will maintain product knowledge, assist with visual merchandising, handle POS transactions, and deliver excellent service to customers and vendors. The ideal candidate has SPM or equivalent, strong communication in English and Bahasa Malaysia, basic computer and retail know-how, and the ability to work as part of a team.