Footwear Retail Sales Specialist

Clarks; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Clarks in Malaysia seeks a customer-oriented Retail Associate to demonstrate footwear, explain product features, and promote promotions to customers. You will identify interested buyers, deliver excellent service, and help meet personal sales targets while maintaining store standards.

The role requires basic knowledge of retail operations, strong communication in English and Bahasa Malaysia, and a willingness to learn about visual merchandising and stock management.

Qualifications

• SPM level education required.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Basic knowledge of retail operations and visual merchandising.
• Retail/footwear industry familiarity advantageous.

Responsibilities

• Demonstrate and explain products to persuade customers.
• Identify interested customers and provide information.
• Articulate promotions to educate/persuade purchases.
• Deliver sell-through to meet personal sales targets.
• Up-sell and cross-sell when opportunities arise.
• Maintain records of sale via the POS system.
• Replenish shelves and follow visual merchandising guidelines.
• Keep areas neat and housekeeping.
• Provide excellent service to customers and vendors.
• Perform stock checks/counts as instructed.
• Execute visual merchandising guidelines.
• Observe punctuality and grooming standards.
• Ensure store security and report breaches.
• Address customer feedback/ complaints and upscale if needed.

Skills

English fluency

Bahasa Malaysia fluency

Mandarin a plus

Excellent communication

Customer service oriented

Education

SPM level education

Tools

Microsoft Office

POS / cashier system

Job description

Clarks in Malaysia seeks a customer-oriented Retail Associate to demonstrate footwear, explain product features, and promote promotions to customers. You will identify interested buyers, deliver excellent service, and help meet personal sales targets while maintaining store standards.

The role requires basic knowledge of retail operations, strong communication in English and Bahasa Malaysia, and a willingness to learn about visual merchandising and stock management.