Footwear Sales Specialist - Customer Experience

Clarks Outlet; Puchong; On-site; MYR 24,000 - 42,000; Full time

Job summary

Clarks Outlet in Malaysia is seeking a customer-focused Sales Associate to demonstrate products, answer questions, and guide customers through the purchasing process. You will work to hit personal sales targets while maintaining store standards and excellent service.

Proficiency in English and Bahasa Malaysia is required, with Mandarin seen as a plus. Responsibilities include stock checks, merchandising, and helping ensure a secure, welcoming shopping environment.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear industry knowledge.
• Basic visual merchandising.
• Housekeeping.

Responsibilities

• Demonstrate and explain products to persuade customers to purchase.
• Identify interested customers and provide product information.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Ensure records of sale via the POS system.
• Replenish shelves and follow visual merchandising guidelines.
• Attend to customer feedback and complaints; upscale where necessary.
• Observe punctuality and maintain grooming standards.
• Ensure security of store environment and report breaches.
• Perform stock checks and periodic stock counts.
• Keep areas neat and return items to correct locations.
• Provide excellent service to customers and vendors.

Skills

Customer service

Sales

Communication

English fluency

Bahasa Malaysia fluency

Mandarin (plus)

Education

SPM level

Tools

POS system

Microsoft Office

Job description

Clarks Outlet in Malaysia is seeking a customer-focused Sales Associate to demonstrate products, answer questions, and guide customers through the purchasing process. You will work to hit personal sales targets while maintaining store standards and excellent service.

Proficiency in English and Bahasa Malaysia is required, with Mandarin seen as a plus. Responsibilities include stock checks, merchandising, and helping ensure a secure, welcoming shopping environment.