Food & Beverage Manager

Hilton; Kuching; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hilton Malaysia in Kuching seeks an experienced Food & Beverage Manager to lead dining outlets, drive guest satisfaction, and elevate service standards across the team. You will supervise operations, implement cost controls, coach and develop staff, and ensure compliance with health and safety regulations while delivering memorable hospitality experiences for every guest.

Required qualifications include a diploma or degree in Hospitality Management and 5–7 years in F&B operations with

Qualifications

• Diploma or degree in Hospitality Management or related field.
• 5–7 years in F&B operations, with supervisory or managerial experience preferred.
• Strong leadership, service excellence, and operational planning abilities.
• Familiarity with POS systems and inventory management tools.
• Fluent in English; effective in team coordination and guest interaction.
• Detail-oriented and committed to delivering high-quality service.

Responsibilities

• Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and profitability.
• Develop and implement guest satisfaction strategies, monitor trends, and drive improvements.
• Oversee administrative and planning functions of the F&B department, with cost controls.
• Support delivery of exceptional F&B quality, service, and marketing strategies.
• Supervise, coach, and mentor team members and recognize achievements.
• Ensure compliance with health, safety, sanitation and alcohol regulations.

Skills

Leadership

Service excellence

Operational planning

Team coordination

Guest interaction

Fluent in English

Attention to detail

Education

Diploma or degree in Hospitality Management or related field

Tools

POS systems

Inventory management tools

Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will lead our dynamic team and elevate our dining experiences. As a

Job Description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will lead our dynamic team and elevate our dining experiences. As a Food & Beverage Manager, you’re not just overseeing operations of one or more dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Ensure seamless operations: Manage daily food and beverage operations for designated outlets, ensuring top-tier quality, service, and marketing strategies that maximize profitability and customer satisfaction
• Enhance guest satisfaction and service excellence: Support the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
• Drive operational efficiency: Oversee the administrative and planning functions of the Food & Beverage department, ensuring smooth daily operations while implementing cost controls for food, beverage, and labor expenses
• Elevate quality and service standards: Support the delivery of exceptional food and beverage quality, service, and marketing strategies to enhance guest satisfaction, drive revenue, and maximize profitability
• Inspire and develop the team: Supervise, coach, and mentor team members, provide professional development opportunities, and recognize achievements to build, retain, and engage a high-performing team
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• Diploma or degree in Hospitality Management or related field
• 5–7 years in F&B operations, with supervisory or managerial experience preferred
• Strong leadership, service excellence, and operational planning abilities
• Familiarity with POS systems and inventory management tools
• Fluent in English; effective in team coordination and guest interaction
• Detail-oriented, adaptable, and committed to delivering high-quality service

About Us

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Join an Award-Winning Workplace Culture

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.