Outlet Manager

Hilton; Kedah; On-site; MYR 6,000 - 10,000; Full time

Job summary

Hilton Malaysia is seeking an experienced Outlet Manager to oversee daily restaurant operations, ensuring a warm, VIP guest experience and adherence to brand standards.

You will develop menus, lead the team, manage inventory and costs, drive upselling, and coordinate with kitchen and other departments to deliver seamless service while maintaining health and hygiene compliance.

Qualifications

• Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel, or 2-3 years as an Assistant Manager.
• Assistant Manager: The ideal candidate should possess at least 1 year of experience as an Assistant Outlet Manager.
• High school diploma or equivalent; hospitality training is a plus
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Responsibilities

• Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Skills

Team Leadership

Guest Service

Communication Skills

Flexible Shifts

Interpersonal Skills

Fluent English

Education

High school diploma or equivalent

Job description

Job Identification: 226272

Job Category: Food and Beverage

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! Overseeing daily restaurant operations to ensure everything runs smoothly and efficiently, you will create a warm and welcoming atmosphere where every guest feels like a VIP. You are responsible for developing a menu that creates unique dining experiences that will leave our guests in awe. As an Outlet Manager, you're not just elevating the dining experience – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Operational Oversight: Manage daily outlet operations to ensure smooth service and adherence to brand standards.

• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.

• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.

• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.

• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.

• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.

• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.

• Food Safety Regulations: Ensuring that all food safety standards are met.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience as an Outlet Manager or similar role in a high-end restaurant or hotel, or 2-3 years as an Assistant Manager.

• Assistant Manager: The ideal candidate should possess at least 1 year of experience as an Assistant Outlet Manager.

• High school diploma or equivalent; hospitality training is a plus

• Excellent communication, grooming, and interpersonal skills

• Fluent in English; additional languages are an advantage

• Friendly, professional, and guest-focused

• Able to work flexible shifts

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands (https://www.hilton.com/en/brands/) , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.