FM Global (Johor) - Customer Service Executive

FM Global Logistics; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Johor Bahru is seeking a Customer Service Executive to manage daily bookings, assist sales teams, and ensure customer satisfaction. The ideal candidate will have strong communication skills, a proactive approach, and the ability to multitask efficiently. Responsibilities include handling customer inquiries, preparing invoices, and maintaining relationships with clients and carriers. This full-time role offers a monthly salary between RM 1,700 and RM 2,500, with opportunities for fresh graduates and on-the-job training.

Qualifications

• Experience in freight forwarding industry is an added advantage.
• 1-3 years of experience in a similar role.
• Ability to work independently and as part of a team.

Responsibilities

• Manage day-to-day booking with carriers, customers, and related parties.
• Attend to customer enquiries and problems.
• Prepare customer invoices for closed job tasks.

Skills

Good verbal and written communication skills

Proactive, organized approach to multitasking

Strong leadership and interpersonal skills

Professional appearance and courteous manner

Team worker and result-oriented

Education

SPM / Diploma / Advance / Higher / Graduate Diploma

Job description

FM Global (Johor) - Customer Service Executive

Responsibilities include:

• Manage day-to-day booking with carriers, customers and related parties.
• Telemarketing with customers.
• Act as support team for Sales personnel.
• Attend to customer enquiries and problems.
• Communicate and report customers’ shipment status.
• Ensure that all daily transportation and shipments are scheduled to meet customers’ needs.
• Ensure opening and closing of jobs are done according to requirements.
• Prepare customer invoice for closed job tasks.
• Respond to customer or agent enquiries promptly and act accordingly.
• Build good rapport and relationships with customers, agents, shipping liners and co-loaders.
• Ad-hoc assignments delegated by superiors.

Qualifications

• Good verbal and written communication skills.
• Proactive, organized approach to multitasking.
• Strong leadership and interpersonal skills.
• Professional appearance, courteous manner, and clear, friendly phone voice.
• Full-Time positions available – must have initiative and be able to work independently.
• Knowledge in freight forwarding industry is an added advantage.
• Team worker and result-oriented.

Contact

Interested candidates can contact Ms. Nini via Whatsapp or send their resume to ****@***.***

Job Information & Requirements

• Contract type: Full‑time
• Job type: Executive
• Experience level: 1‑3 years, < 1 year
• Job categories: Customer Service / Call Centre
• Minimum education: SPM / Diploma / Advance / Higher / Graduate Diploma.
• Required languages: English, Bahasa Melayu, Chinese.
• Fresh graduates welcomed; on‑job training will be provided.
• Nationality: Malaysians Only
• Gender: All Genders
• Own transport: None

Salary & Benefits

RM 1,700 to RM 2,500 per month