Fleet Service & Workshop Operations Manager

SPANCO SERVICES SDN BHD; Batu Caves; On-site; MYR 90,000 - 130,000; Full time

Job summary

SPANCO SERVICES SDN BHD in Batu Caves, Malaysia seeks an Operations Manager for the automotive service division to oversee fleet service, repairs and maintenance, with a focus on frontline operations.

The role requires managing workshop staff, scheduling, capacity optimization, daily KPI tracking, and driving cost-effective fleet performance while upholding company policies and ensuring customer satisfaction.

Qualifications

• Diploma/Degree in Automotive Engineering.
• More than 5 years in the automotive field.
• Experience managing workshop staff and customers.

Responsibilities

• Manage fleet service, repairs and maintenance, focusing on frontline operations.
• Schedule work, plan manpower and optimize workshop capacity.
• Monitor service time compliance and daily shop KPIs.
• Improve customer satisfaction and handle customer complaints.
• Train staff and liaise between management and shop floor.

Skills

Team management

Communication

Customer service

Leadership

Problem solving

Education

Diploma/Degree in Automotive Engineering

Job description

SPANCO SERVICES SDN BHD in Batu Caves, Malaysia seeks an Operations Manager for the automotive service division to oversee fleet service, repairs and maintenance, with a focus on frontline operations.

The role requires managing workshop staff, scheduling, capacity optimization, daily KPI tracking, and driving cost-effective fleet performance while upholding company policies and ensuring customer satisfaction.