Five9 CCaaS Consultant — Transform Customer Experience

7801 Accenture Solutions Sdn B Company

Kuala Lumpur

On-site

MYR 90,000 - 150,000

Full time

14 days+

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Job summary

Join Accenture in Kuala Lumpur as a Five9-focused Analyst/Consultant to deliver end-to-end CCaaS solutions across voice and digital channels. You will design, configure, and deploy Five9-based CCaaS solutions, collaborate with clients in workshops, and translate business needs into scalable contact center architectures.

The role requires hands-on experience with Five9, CRM integrations, and strong analytical/problem-solving skills within a consulting environment.

Qualifications

Five9 Cloud and CCaaS expertise required across contact center solutions.
Experience with CRM integrations (Salesforce/MS Dynamics) and Screen Pop is a plus.
1–6 years of experience in Contact Center environments with Five9 experience.

Responsibilities

Act as a Contact Center solution specialist, leading design, configuration, and delivery of Five9-based solutions across voice and digital channels.
Drive end-to-end solutioning, including IVR, omnichannel routing, agent desktop, and campaign configurations.
Lead/participate in client workshops, requirement gathering, and design discussions translating business needs into scalable CCaaS solutions.
Contribute to practice development initiatives and reusable assets.