Fintech Support - Mandarin (Gtower)

TP; Kuala Lumpur; Hybrid; MYR 39,060 - 50,220; Full time

Job summary

TP in Kuala Lumpur is looking for a dedicated Customer Service Representative to manage customer interactions across calls, chats, and emails.

The ideal candidate will have at least 2 years of customer service experience, be fluent in both English and Mandarin, and possess a strong team spirit. Working in a rotational shift system, you will need to adapt to a fast-paced environment and ensure a high level of customer satisfaction.

Qualifications

• Minimum 2 years of customer service experience, preferably in a call center.
• Fluency in English and Mandarin to support Mandarin-speaking customers.
• Strong communication and interpersonal skills.

Responsibilities

• Handle incoming calls, live chats, and emails for customer support.
• Respond to inquiries and resolve issues effectively.
• Manage shift duties for consistent call center operations.

Skills

Customer service experience

Fluent in English

Fluent in Mandarin

Strong communication skills

Interpersonal skills

Knowledge of cryptocurrency

Job description

Key Responsibilities:

• Handle incoming calls, live chats, and emails promptly and professionally to deliver a positive customer experience.
• Respond to customer inquiries, resolve issues, and provide accurate information about products or services.
• Manage shift duties effectively to ensure smooth and consistent call center operations.
• Analyse customer concerns, communicate clearly, and provide appropriate solutions or elevate when necessary.
• Build and maintain strong customer relationships to enhance satisfaction and loyalty.
• Accurately record all customer interactions in the support system for tracking and future reference.
• Provide feedback to supervisors on recurring issues and suggest process improvements.
• Work closely with team members to ensure seamless service delivery.
• Participate in team meetings, training, and performance reviews.

Requirements:

• Minimum 2 years of customer service experience, preferably in a call center environment.
• Fluent in English and Mandarin to effectively support Mandarin‑speaking customers.
• Strong communication and interpersonal skills with a customer‑focused mindset.
• Motivated team player who can also work independently.
• Ability to adapt to a fast‑changing environment.
• Knowledge of cryptocurrency or digital payments is an advantage.
• Willing to work on rotating shifts.

Working hour: Rotational shift (24/7) 5 days Work, 2 days OFF