Finance Team Leader

Toll Group; Bayan Lepas; On-site; MYR 54,000 - 80,000; Full time

Job summary

Toll Group in Malaysia is seeking an Accounts Payable Supervisor to lead a regional AP team, ensuring accurate, timely processing of supplier invoices and adherence to controls.

You will drive process improvements, establish AP policies, train staff, and coordinate with overseas stakeholders by phone and email to meet service standards. This is a full-time role based in Bayan Lepas, Penang, with growth opportunities.

Responsibilities

• Deliver professional, consistent AP service and resolve inquiries to improve team effectiveness.
• Assist to establish AP policies, procedures, and controls.
• Consistently meet customer service standards.
• Troubleshoot and resolve non-routine or complex issues.
• Support and engage the team; communicate with overseas customers by phone and email.
• Prepare daily KPI reports and monitor backlog.
• Prepare monthly headcount reports.
• Supervise and develop the team through coaching and reviews.
• Ensure processes align with SOPs.
• Train new staff on daily operation requirements for 1 month.
• Manage and schedule workforce during peak periods.
• Perform other duties as assigned by management.

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

• Delivering a professional and consistent service to stakeholders in resolving inquiries related to Accounts Payable function and enhance the effectiveness of the team.
• Assist to establish all relevant AP policies, procedures, and control.
• Consistently meets customer service standards.
• Troubleshoot and resolve non-routine or complex issues / escalations.
• Supports and engages team members to deliver team requirements by working together communicating with oversea customers via telephone and email weekly or monthly.
• Prepare daily KPI report and monitor backlog of team members
• To prepare monthly headcount report.
• Supervise and develop team through learning & development, coaching, feedback & reviews.
• Ensure all the process in line with Standard Operating Procedure.
• To train new staff of daily operation requirements for 1 month.
• To manage and schedule workforce during peak period .
• Performs other position related duties as specified by management.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.