Field Service Technician

Carrier; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Carrier Malaysia is seeking a Field Service Technician to perform monthly routine service for HVAC units, mainly chillers, under service agreements. You will troubleshoot mechanical, electrical, and control issues, attend customer complaints, and provide practical solutions while coordinating with customers and internal teams.

This hands-on role requires reading electrical drawings, understanding BMS/IoT platforms, and standing by for 24/7 emergencies while ensuring safety procedures during

Qualifications

• Hands-on experience in chiller servicing, commissioning, troubleshooting, or repair.
• Knowledge of centrifugal, screw, or water-cooled chiller systems.
• Experience reading electrical/control drawings and interpreting operating parameters.
• Familiarity with BMS, IoT/remote monitoring, or smart service platforms is an advantage.
• Experience working in data centres, industrial facilities, commercial buildings, or large-scale HVAC projects is highly desirable.

Responsibilities

• Perform monthly routine service for HVAC units (mainly chillers) under a service agreement.
• Troubleshoot mechanical, electrical, controls, and operational issues and provide appropriate technical recommendations.
• Attend customer complaints, investigate issues, and provide effective solutions.
• Support after-sales service sales by identifying repair, replacement, upgrade, and maintenance opportunities.
• Attend technical meetings with customers, consultants, and contractors.
• Coordinate with customers, contractors, technicians, and internal teams for smooth execution of service activities.
• Connect and monitor chillers through the Carrier Smart Service Platform and prepare equipment performance reports.
• Liaise with customer technicians on maintenance and repair schedules.
• Perform 24/7 standby duty (rostered) for HVAC units’ complaints and breakdowns.
• Ensure safety procedures and conduct during service or repairs.

Skills

Chiller servicing

Troubleshooting

Electrical drawings

BMS/IoT platforms

HVAC project experience

Tools

Carrier Smart Service Platform

Job description

## Field Service TechnicianApply: Field Based: Carrier (Malaysia) Sdn Bhd, No.53, Jalan Molek 3/20, Taman Molek, Malaysia: Full time: Posted Today: 30220304* Perform monthly routine service for HVAC Units (mainly chillers) under a service agreement.* Troubleshoot mechanical, electrical, controls, and operational issues and provide appropriate technical recommendations.* Attend customer complaints, investigate issues, and provide effective solutions.* Support after-sales service sales by identifying repair, replacement, upgrade, and maintenance opportunities.* Attend technical meetings with customers, consultants, and contractors.* Coordinate with customers, contractors, technicians, and internal teams for smooth execution of service activities.* Connect and monitor chillers through the **Carrier Smart Service Platform** and prepare equipment performance reports.* Liaise with customer technicians on maintenance and repair schedules.* Perform 24/7 standby duty (rostered) for HVAC units’ complaints and breakdowns.* Ensure safety procedures and conduct during service or repairs. **Preferred Skills & Experience*** Hands-on experience in **chiller servicing, commissioning, troubleshooting, or repair**.* Knowledge of centrifugal, screw, or water-cooled chiller systems.* Experience in reading electrical/control drawings and interpreting equipment operating parameters.* Familiarity with BMS, IoT/remote monitoring, or smart service platforms is an advantage.* Experience working in **data centres, industrial facilities, commercial buildings, or large-scale HVAC projects** is highly desirable.****Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.****