Field Service & SAP Troubleshooting Engineer

Daikin Malaysia Sales & Service Sdn Bhd; Petaling Jaya; Vor Ort; MYR 48.000 - 72.000; Vollzeit

Zusammenfassung

Daikin Malaysia Sales & Service Sdn Bhd is seeking a data- and field-focused engineer to analyze SAP service data for field troubleshooting and defect trends. You will communicate findings to customers and liaise with factory teams for product enhancements and countermeasures.

The role involves collecting field data, writing detailed reports, following up on epidemic issues, coordinating warranty claims, and contributing to QC meetings. A degree in M&E / E&E / Chemical Engineering is required.

Qualifikationen

• Team player, dynamic, mature with positive attitude to develop in a fast-growing company.
• Decision making - Gather information and seek opinions, analyse possibilities and provide effective solutions.

Aufgaben

• Analyze SAP service data for field troubleshooting and part defects; propose ideas to factory for improvement.
• Collect field and product operational data; write field reports and explain findings to customers.
• Follow up on epidemic issues and prepare factory-facing documentation and countermeasures.
• Coordinate warranty part claims with factory.
• Hold periodic QC meetings for internal staff.
• Monitor submission of defective parts to manufacturers.
• Prepare monthly/quarterly service performance reports and KPI analysis for management.
• Liaise with factory reps, suppliers, and key customers on technical matters.
• Update technical knowledge base and troubleshooting guides.
• Perform additional duties as assigned by management.

Kenntnisse

Team player

Problem solving

Communication

Ausbildung

Bachelors in M&E / E&E / Chemical Engineering

Tools

SAP

Jobbeschreibung

Daikin Malaysia Sales & Service Sdn Bhd is seeking a data- and field-focused engineer to analyze SAP service data for field troubleshooting and defect trends. You will communicate findings to customers and liaise with factory teams for product enhancements and countermeasures.

The role involves collecting field data, writing detailed reports, following up on epidemic issues, coordinating warranty claims, and contributing to QC meetings. A degree in M&E / E&E / Chemical Engineering is required.