Field Service Engineer, Medical Devices (Eye Care)

Alcon Laboratories Malaysia Sdn Bhd

Petaling Jaya

On-site

MYR 78,000 - 123,000

Full time

14 days+

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Benefits offered by this job

Travel opportunities

Job summary

Alcon Laboratories Malaysia Sdn Bhd is seeking a Field Service Engineer to perform installation, preventive and corrective maintenance, repairs, retrofits, and upgrades on Alcon Surgical instruments. You will troubleshoot, provide on-site technical training, and act as the local on-site representative to ensure optimal equipment performance and high customer satisfaction.

Join a global leader in eye care, traveling to customer sites, and collaborating with sales and regulatory teams.

Qualifications

Technical certificate, diploma or bachelor’s degree in engineering fields.
Experience in medical device service or similar technical field preferred.
Ability to troubleshoot complex equipment effectively.
Strong customer-facing communication and documentation skills.
Willingness to travel and operate with minimal supervision.
Proficiency in MS Office and basic reporting tools.

Responsibilities

Install, preventive maintenance, repairs and upgrades on Alcon Surgical instruments.
Troubleshoot issues and propose effective solutions per product specs.
Deliver on-site training and product briefings to customers.
Maintain service documentation, including work orders and attachments.
Manage spare parts inventory and test equipment for service completion.
Collaborate with supervisors on complex technical issues.
Identify service-related sales opportunities with sales teams.
Ensure compliance with quality and regulatory standards.