Field Sales Executive (Glenmarie, Shah Alam)

City-Link Express (M) Sdn Bhd; Shah Alam; Vor Ort; MYR 33.000 - 61.000; Vollzeit

Zusammenfassung

City-Link Express (M) Sdn Bhd is seeking a Field Sales Executive for the Glenmarie, Shah Alam area. The role focuses on growing revenue from Small, Medium and Large customers by face-to-face and telephone engagement, and selling the full range of Citylink products and solutions.

You will gather market information, pursue new business, and maintain long-term relationships within a defined territory. Strong communication, sales planning, and CRM discipline are required to succeed in this logistics

Qualifikationen

• Business to business/customer selling skills.
• Communication capability at management level, both internally and externally.
• Ability to interpret standard business reports and employ information effectively both internally and externally.
• Organizational awareness (structure, products and services).
• Teamwork and proactive attitude.
• Vision

Aufgaben

• Market place information gathering through indoor sales activities.
• Win and develop Small, Medium and Large customers through regular visits and phone calls to meet targets.
• Maintain customer relationships with regular face-to-face visits and calls.
• Perform sales administration to keep revenue and customer data accurate.

Kenntnisse

B2B selling

Communication at management level

Interpret business reports

Organizational awareness

Teamwork

Vision

Jobbeschreibung

Field Sales Executive (Glenmarie, Shah Alam)

The objective of the Territory Sales is to grow the revenue, profitability and trading base of the Small, Medium and Large customer classifications through:

The acquisition of new customers

Development of existing customers

Improvement of revenue quality

The above will be a result of:

Selling the full range of Citylink products and solutions

Ensuring customers are satisfied with our products and after-sales service provided

Selling of standard products and high-value customized services

OBJECTIVES of the POSITION:

To achieve trading base and profitable revenue growth, through the development of long-term customer relationships, either by face-to-face contacts or over the telephone, and enabling high levels of retention and acquisition of new business within the Small, Medium and Large customer segments.

The role also calls for the provision of administration support in all matters relating to the Small, Medium and Large customers by working closely with partnering Indoor Sales, other sales professionals and the rest of supporting functions.

KEY RESPOSIBILITIES & ACTIVITIES:

A. Market Place Information

To gather competitor and customer data through indoor sales activities in order to create awareness of local market trends and competitors’ activities:

Interacts with customers, face-to-face, to establish market information specific to them

Keeps up-to-date with local market trends and assess impacts upon their customers/businesses via media such as social media, newspapers, internet etc

Collects competitor intelligence e.g. services, coverage, focused vertical markets etc

Shares information within the sales team to improve the ability of oneself and others to identify the most applicable Citylink service against competitor product offers

B. Selling

To win and develop Small, Medium and Large customers within a specific geographic territory, through regular sales visits and telephone, in order to generate and meet revenue targets by observing the guidelines set out within the commercial policy and sales processes. This sales professional is also expected to meet both individual and team activity and productivity standards.

Plans and prepares for sales visits to both existing and prospect customers, e.g. contact person, address, customer background, trading history etc

Performs visits to appropriate contacts of existing customers or/and prospects according to the pre-defined activity standards and agreed sales processes

Performs “cold calls” or walk-in visits to generate leads for oneself or partnering Indoor Sales for further development

Consistently presents the full range of products, services and other available solutions to every customer over face-to-face interaction or phone calls

Wins new customers through the closing of business on pre-approved pricing

Develops existing customers via up-selling and or cross selling

C. Customer Relationship Management

To ensure we keep Small, Medium and Large customers within a specific geographic territory by building lasting relationships and enhancing customer satisfaction through regular face-to-face visits and telephone contacts:

Forms professional and appropriate relationships within customer organisations through face-to-face meetings and telephone contact in order to meet customer needs

Ensures all customers are contacted and visited on a regular basis by following the prescribed call cycle

Supports and follows corporate guidelines relating to new onboarding customers

Provides a channel of communication between Citylink and its customer, facilitating resolutions of complaints and queries (i.e. service failures, invoice queries)

Ensures customers are kept up to date with relevant Citylink information and service offering

Establishes appropriate relationships and communicates with other relevant functional teams in order to deliver excellent customer experience.

To perform all sales administration activities in order to maintain accurate information essential to sustain revenue and customer experience, and maximise selling time:

Communicate with partnering Indoor Sales regularly to plan ahead of sales visit activities in order to maximize selling time

Constantly review the Sales Territory assigned, balancing existing customer base with sufficient prospects, to achieve revenue and trading base growth

Acts upon sales reports indicating the possibilities of customer attrition, down/up traders, lapsed customers etc , and/or consult Indoor Sales for further actions if necessary

Accurately completes sales reports within agreed time frames

Completes and updates customer information and documentation as required by the business

Accurately updates the Sales/CRM systems on a timely basis in order to ensure complete and current client information is held

Reviews sales performance and prepares presentations as necessary for sales meetings and weekly debriefs

Maintains an active pipeline on targeted prospects

KEY PERFORMANCE INDICATORS:

6 sales visits per day, excluding cold calls or unplanned visits

3 new leads per week for partnering Indoor Sales

1 win per week with average monthly new revenue of RM1000

Meets Monthly and Quarterly Revenue Targets

Keep an active pipeline with at least 50 prospects

NECESSARY TECHNICAL/FUNCTIONAL SKILLS

Business to business/customer selling skills

Communication capability at management level, both internally and externally

Ability to interpret standard business reports and employ information effectively both internally and externally

Organizational awareness (structure, products and services)

Teamwork and proactive attitude

Vision

To become customers’ preferred choice logistics provider in Asia Pacific.

Mission

To continuously support businesses through the 21st century by providing express and logistics solutions that meet and exceed expectations through the organization’s pool of talents, with the intention to expand its presence further throughout Asia Pacific by developing better services and other growth opportunities.

As we are already in the 21st century with technologies and artificial intelligence making our work and our daily lives more easy, comfortable and affordable. City-Link Express has also evolve as a logistics company by using high-end machines to handle their customers and client’s packages. With this we can already know that by using the services of City-Link Express our packages and items are in safe hands and secured as well. City-Link Express also has an option for their customers and clients by giving them an easier way of ordering packages through their newly and updated website. This is an easier way for their customers and clients to not only waste time lining up, filling up formalities and also saving their customers and client’s cost but by just using City-Link Express new webpage to order packages and send packages to their sender and receiver with just a click, click and send.

Products and Services

E-Commerce Integration, International Express, Warehousing/3PL, Ship With Us Express Lane, E-POD/Tracking *New Update and Dedicated Service.

Vision

To become customers’ preferred choice logistics provider in Asia Pacific.

Mission

To continuously support businesses through the 21st century by providing express and logistics solutions that meet and exceed expectations through the organization’s pool of talents, with the intention to expand its presence further throughout Asia Pacific by developing better services and other growth opportunities.

As we are already in the 21st century with technologies and artificial intelligence making our work and our daily lives more easy, comfortable and affordable. City-Link Express has also evolve as a logistics company by using high-end machines to handle their customers and client’s packages. With this we can already know that by using the services of City-Link Express our packages and items are in safe hands and secured as well. City-Link Express also has an option for their customers and clients by giving them an easier way of ordering packages through their newly and updated website. This is an easier way for their customers and clients to not only waste time lining up, filling up formalities and also saving their customers and client’s cost but by just using City-Link Express new webpage to order packages and send packages to their sender and receiver with just a click, click and send.

Products and Services

E-Commerce Integration, International Express, Warehousing/3PL, Ship With Us Express Lane, E-POD/Tracking *New Update and Dedicated Service.