Field Operations Analyst - Sales Support

Hewlett Packard Enterprise; Kuala Lumpur; Hybrid; MYR 180,000 - 300,000; Full time

Job summary

Hewlett Packard Enterprise in Kuala Lumpur, Malaysia, is seeking an experienced Sales Operations professional to support the sales lifecycle, including forecasting, analytics, pricing, order management, and invoicing. The role requires deep analytics, strong communication, and a track record of improving sales efficiency.

The ideal candidate typically has 8–10 years of experience and a Bachelor’s or Master’s in Business Management, with fluency in English and local languages.

Qualifications

• Bachelor's or Master's degree in Business Management or equivalent.
• Typically 8–10 years of experience.
• Experience designing and implementing policies, processes, and tools to support sales activities.
• Strong forecasting, analytics and problem solving skills.
• Excellent written and verbal communication; mastery in English and local language.

Responsibilities

• Designs and implements processes and tools to provide sales forecasting, analytics and metrics, quotes and pricing, order management, invoicing, and operations support for a customer segment or business unit.
• Consults with business leaders to identify relevant analytics, metrics and outcomes for the assigned area.
• Develops sales operations framework, including forecasts and budgets, to meet resource and sales client needs.
• Reviews evaluation results to identify trends and issues, perform analysis and develop forecasts and recommendations for sales resource deployment and improved efficiency.
• Communicates data and issue analysis to stakeholders.
• Provides guidance and mentoring to less-experienced staff members

Skills

Sales Operations

Forecasting

Analytics

Communication

English proficiency

Stakeholder management

Education

Bachelor's or Master's in Business Management

Tools

Salesforce

Microsoft Excel

Job description

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Develops, implements and utilizes processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses.

Responsibilities

• Designs and implements processes and tools to provide sales forecasting, analytics and metrics, quotes and pricing, order management, invoicing, and operations support for a customer segment or business unit.
• Consults with business leaders to identify relevant analytics, metrics and outcomes for the assigned area
• develops sales operations framework, including forecasts and budgets, to meet resource and sales client needs
• Reviews evaluation results to identify trends and issues, perform analysis and develop forecasts and recommendations for sales resource deployment and improved efficiency
• Communicates data and issue analysis to stakeholders
• provides tangible feedback and proposes changes to sales processes and policies to improve efficiency and minimize risk of failures.
• Provides guidance and mentoring to less-experienced staff members

Education And Experience Required

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 8-10 years experience

Knowledge And Skills

• Experience designing and implementing policies, processes, and tools to provide operations support for sales activities
• Strong analytical, statistics and problem solving skills.
• Understanding of and experience in applying business and sales operations practices and process design to situations
• Using forecasting and planning methodologies to develop guidance for deploying sales and operational resources and activities
• Excellent written and verbal communication skills
• mastery in English and local language.
• Ability to effectively communicate sales operations plans, proposals, and results, and negotiate options at management levels.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.