Facilities Monitoring & Emergency Response Technician

Serveco; Kuala Lumpur; On-site; MYR 50,220 - 72,540; Full time

Job summary

Serveco in Malaysia is seeking a Facilities Command Centre Operator to monitor BMS, FAS, CCTV, access control, lifts, and other monitoring platforms.

You will respond to alarms, coordinate with engineers and service providers, log maintenance requests in CMMS, and ensure timely completion of tasks. Fresh graduates are welcome; 1–2 years experience preferred. Working shifts, weekends and holidays required. Proficiency in MS Office is needed.

Qualifications

• Certificate or Diploma in Electrical, Mechanical, Building Services, Facilities Management, or a related field.
• Minimum 1–2 years of experience in Facilities Management, Building Operations, or a Command Centre environment.
• Fresh graduates are encouraged to apply.
• Basic knowledge of Building Management Systems (BMS), Fire Alarm Systems, CCTV, Access Control, HVAC, Electrical, and Mechanical systems.
• Computer literate with proficiency in Microsoft Office applications.

Responsibilities

• Monitor the operational status of BMS, FAS, CCTV, access control, lift monitoring, and other facility monitoring platforms.
• Respond promptly to system alarms, faults, and emergency notifications and initiate the appropriate response in accordance with established procedures.
• Coordinate with maintenance teams, engineers, contractors, and service providers to ensure timely rectification of reported defects and system faults.
• Receive, record, and assign maintenance requests through the CMMS or helpdesk.
• Monitor the progress of maintenance work until completion.
• Conduct routine inspections of FCC equipment and communication systems and perform functional checks.

Skills

Communication skills

Coordination

MS Office

Independent worker

Education

Diploma or certificate in Electrical/Mechanical/Building Services/Facilities Management

Tools

CMMS

Helpdesk software

Job description

Serveco in Malaysia is seeking a Facilities Command Centre Operator to monitor BMS, FAS, CCTV, access control, lifts, and other monitoring platforms.

You will respond to alarms, coordinate with engineers and service providers, log maintenance requests in CMMS, and ensure timely completion of tasks. Fresh graduates are welcome; 1–2 years experience preferred. Working shifts, weekends and holidays required. Proficiency in MS Office is needed.