F&B Supervisor: Lead Service & Team Excellence

Fairfield Inn & Suites; Sabah; On-site; MYR 28,000 - 40,000; Full time

Job summary

Fairfield Inn & Suites Kota Kinabalu, Sabah, seeks a Guest Service Supervisor to lead hotel staff in delivering exceptional service to guests. You will oversee daily operations in dining and guest areas, ensure grooming and attire standards, and support management in training and coordinating teams.

The role emphasizes teamwork, safety compliance, and maintaining high service quality across all shifts in a busy hotel environment.

Qualifications

• High school diploma or equivalent required.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Ensure staff work together to provide optimum service and meet guest needs.
• Inspect grooming and attire of staff and rectify deficiencies.
• Complete opening and closing duties including supplies, cleaning equipment and areas, and securing doors.
• Inspect storage areas for organization, FIFO, and cleanliness; complete inventories and stock requisition.
• Monitor dining rooms for seating, service, safety, and guest wellbeing; address issues as needed.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating staff; act as a role model.
• Follow all safety policies; report accidents and unsafe conditions; complete safety training.

Education

High school diploma or G.E.D. equivalent

Job description

Fairfield Inn & Suites Kota Kinabalu, Sabah, seeks a Guest Service Supervisor to lead hotel staff in delivering exceptional service to guests. You will oversee daily operations in dining and guest areas, ensure grooming and attire standards, and support management in training and coordinating teams.

The role emphasizes teamwork, safety compliance, and maintaining high service quality across all shifts in a busy hotel environment.