F&B Operations Analyst

Loob Holding; Petaling Jaya; On-site; MYR 40,000 - 70,000; Full time

Job summary

Loob Holding is seeking an Operations Analyst to turn store data into actionable insights across Tealive and Bask Bear Coffee. You’ll support ops projects from rollout to adoption, ensuring smooth data flows and timely reporting.

You will monitor daily sales, COGS, labour, and inventory, build real-time dashboards, forecast demand, and collaborate with Finance, IT, and stores to resolve data issues while keeping PMO-style trackers up to date.

Qualifications

• Diploma or degree in data analytics, statistics, business, or related field.
• 1–2 years in data analysis or project coordination; retail or F&B background is a plus.
• Proficiency in Excel; SQL, Power BI; Lark is an advantage.
• Willingness to work shifts, 5.5 days/week.
• Strong numerical and analytical skills and ability to communicate findings clearly.

Responsibilities

• Monitor daily sales, COGS, labour cost, and inventory across Tealive and Bask Bear stores; flag anomalies.
• Build and maintain dashboards and reports that keep management informed in real time.
• Spot trends and problems before they escalate.
• Support forecasting for sales, stock, and manpower planning.
• Partner with Finance, Supply Chain, and IT to resolve data discrepancies.
• Track timelines and progress for ongoing ops projects across Tealive and BaskBear.
• Help plan rollouts and coordinate with stores, IT and vendors.

Skills

Data analysis

Project coordination

Numerical reasoning

Communication

Education

Diploma/Degree in data analytics or related

Tools

Excel

SQL

Power BI

Lark

Job description

Numbers tell a story, and projects need someone to keep them moving! At Tealive and Bask Bear Coffee, we need someone who can do both. As our Operations Analyst, you'll turn daily store data into insights and help drive ops projects from rollout to adoption, across our growing F&B network.

What You'll Do

• Monitor daily sales, COGS, labour cost, and inventory numbers across Tealive and Bask Bear stores, flagging anomalies early
• Build and maintain dashboards and reports that keep management informed in real time
• Spot trends and problems before they become bigger issues
• Support forecasting for sales, stock, and manpower planning
• Partner with Finance, Supply Chain, and IT to resolve data discrepancies
• Track timelines and progress for ongoing ops projects (system rollouts, new tools, process changes) across Tealive and BaskBear
• Help plan rollouts and coordinate with stores, IT and vendors
• Follow up on training, adoption and issues after a new system goes live
• Keep project trackers, checklists and status reports up to date
• Experience working in a PMO, project management, business transformation or process improvement environment will be an added advantage.

What You'll Need

• Diploma or Degree in Data Analytics, Statistics, Business, or a related field
• 1–2 years of experience in data analysis, project coordination; retail or F&B background is a plus
• Proficiency in Excel (pivot tables, formulas); SQL, Power BI, Lark is an advantage
• Willingness to work shifts, 5.5 days/week
• Strong numerical and analytical skills, detail-oriented, and able to communicate findings clearly