Export Logistics & Customer Service Specialist (Mandarin)

Focus Chemical; Bayan Lepas; On-site; MYR 47,000 - 80,000; Full time

Job summary

Jora Malaysia in Penang is seeking an Export Logistic Customer Service Executive to manage daily export operations, prepare shipping documents and coordinate with customers, suppliers, and forwarders to ensure smooth delivery.

The role requires 2–3 years of LC experience, a diploma or degree, basic logistics knowledge, and strong English and Mandarin communication. You will handle orders and payments and collaborate with warehouse, purchasing and sales teams.

Qualifications

• Minimum 2 to 3 years working experience with LC, Letter of Credit (preferable)
• Possess at least diploma or bachelor degree in relevant field
• Possess basic logistic knowledge is preferable
• Good command of both oral & written in English and Mandarin (is a must). We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.

Responsibilities

• Handle daily operation tasks for export shipments
• Preparation of shipping documents & sample arrangement
• Monitor shipment status and provide timely updates to customers
• Work closely with customers & suppliers/ forwarder to ensure smooth operation planning
• Attend customer orders, enquiries and complaints
• Managing the payment from customer
• Coordinate with warehouse, logistic, purchasing and sales departments as well as other departments to ensure on time delivery of orders
• Responsible for team performance on timely and accurate execution of orders and ensure on time in full deliveries according to agreed term of sales

Skills

English

Mandarin

Customer service

Logistics knowledge

Communication

Education

Diploma or Bachelor's degree in relevant field

Job description

Jora Malaysia in Penang is seeking an Export Logistic Customer Service Executive to manage daily export operations, prepare shipping documents and coordinate with customers, suppliers, and forwarders to ensure smooth delivery.

The role requires 2–3 years of LC experience, a diploma or degree, basic logistics knowledge, and strong English and Mandarin communication. You will handle orders and payments and collaborate with warehouse, purchasing and sales teams.