Experienced Customer Support Officer-2

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Bayan Lepas; On-site; MYR 33,000 - 56,000; Full time

Job summary

Toll Group in Malaysia is seeking an experienced operations/support professional to help manage customer relationships and process transactions in a dynamic logistics environment. You will contribute to delivering reliable, proactive support within a multinational logistics framework.

The role involves liaising with internal and external stakeholders, ensuring contractual obligations and service standards are met, and working rotating shifts to cover morning, noon and night cycles.

Qualifications

• This is an experienced operational / support role, requiring detailed knowledge of a business process.
• Assignments are semi-routine in nature, requiring the application and use of previously acquired knowledge.
• May provide assistance to less experienced staff.

Responsibilities

• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support as it relates to customer transactions, customer feedback and other requests.
• Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
• Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.
• Work in rotational shift Morning, Noon and Night - 1 month per shift rotation

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

Activities of the team may include:

• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support as it relates to customer transactions, customer feedback and other requests.
• Liaise with internal and external customer / stakeholders to ensure contractual obligations are achieved and agreed service standards are met.
• Responding to customer queries and resolving issues as defined by customer agreement and relevant processes.
• Work in rotational shift Morning, Noon and Night - 1 month per shift rotation

This is an experienced operational / support role, requiring detailed knowledge of a business process. Assignments are semi-routine in nature, requiring the application and use of previously acquired knowledge. May provide assistance to less experienced staff. Considerable (1-3 years) job-related training and technical or vocational training is required.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.